All Customer experience articles – Page 53
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NewsJohn Lewis names Cross as customer experience director
John Lewis communications boss Peter Cross has taken on an expanded role at the department store business.
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OpinionWRC blog: From retail's first kiss to robotic solutions
Customer experience, artificial intelligence and reinventing the mall were all on the first day’s agenda at the World Retail Congress.
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AnalysisBrexit: Seven opportunities for retailers to benefit
The Brexit decision may have brought uncertainty, but retailers can make the most of it.
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NewsJohn Lewis extends accelerator scheme across Waitrose
John Lewis has launched its fourth annual JLAB start-up accelerator competition and extended it across sister retailer Waitrose.
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OpinionOpinion: New stores are building brands, not sales
No matter who you talk to, everyone in the retail industry has a view on the online/offline debate.
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NewsInstagram expands shopping capabilities
Instagram has expanded its shopping capabilities, extending its in-app platform to more brands in the US.
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NewsRay Kelvin: We don’t need a chief customer officer
Ted Baker boss Ray Kelvin has questioned the trend of employing chief customer officers, insisting that his business can run without one.
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AnalysisOpinion: HoF plays catch-up, not pioneer, with new plan
House of Fraser unveiled its five-year vision yesterday, with management outlining how it intends to deliver a business fit for 2022’s retail landscape.
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NewsMissguided chief customer officer exits after two months
Missguided’s chief customer officer has left the business after just two months, Retail Week can reveal.
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NewsTed Baker unveils interactive store windows
Ted Baker unveiled interactive store windows yesterday as part of its shoppable film campaign for spring/summer.
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AnalysisAn outstanding contribution: John Timpson
The AlixPartners Outstanding Contribution to Retail winner John Timpson tells George MacDonald about why he does business differently.
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AnalysisScrewfix customer experience leads the way
Screwfix won over its customers – and the Retail Week Awards judges – with the Teleperformance Customer Experience Initiative of the Year.
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NewsShop Direct's Alex Baldock: 'AI will transform retail'
Shop Direct boss Alex Baldock has said that AI will transform retail, whether retailers choose to let it or try to ignore it.
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NewsGoogle: 'The AI world is coming like a steam train'
“The AI world is coming like a steam train,” Google’s UK head of performance Biren Kalaria said at Retail Week Live this morning.
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NewsHalfords boss McDonald on the retailer’s ‘secret sauce’
Halfords boss Jill McDonald believes the retailer’s customer service proposition will prove to be the “secret sauce” in her strategy.
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VideoWatch: Halfords boss McDonald on the value of services
Halfords boss Jill McDonald visits the Retail Week studio after her speech to explain the importance of services for the retailer’s plans.
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NewsJohn Lewis unveils Partner App in multichannel drive
John Lewis has revealed its plans for a staff app in a bid to strengthen its multichannel capabilities.
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Retail VoiceThree ways to reimagine the role of the store
In the wake of a very turbulent 2016 retailers are re-examining how their stores work, eCommera takes a closer look.
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OpinionMajestic’s Rowan Gormley on when not to follow the crowd
The one thing we can be certain about in 2017 – apart from death and taxes – is that there will be change ahead for retailers. It is no longer enough to simply offer good products at competitive prices.
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OpinionOpinion: Putting dynamic pricing back on the shelf
Dynamic pricing has been trialled by a variety of retailers, but hasn’t had a significant roll-out across the sector. Is it worth the investment?