All Customer experience articles – Page 55
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VideoWatch: Alibaba's Singles' Day, behind the scenes
Alibaba broke records when it amassed $17.8bn over 24 hours. We go behind the scenes of one of the world’s biggest days in retail.
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NewsShop Direct launches chatbot technology on Very app
Shop Direct has integrated conversational technology on Very’s mobile app to answer customer queries in real time.
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AnalysisOnline secret shopper: John Lewis’ ecommerce strategy
John Lewis has taken a number of risks with their omnichannel strategy that could ultimately determine overall performance.
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AnalysisAnalysis: How AI tackles retail’s ‘unsolvable problems’
Artificial intelligence (AI) technology may sound like science-fiction novel fodder, but it’s fast becoming an increasingly attractive investment to retailers.
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VideoWatch: John Lewis, heart of the Leeds experiential hub
John Lewis anchors new development Victoria Gate to create an experience-focused shopping destination in Leeds city centre.
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Retail VoiceFive reasons why retailers should opt for digital receipts
Tag Retail Systems reveals how new digital receipt technologies are transforming the landscape for retailers and why it’s worth taking another look.
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AnalysisAsos: Amazing stats hold lessons for other retailers
Fashion specialist Asos positions itself as a “global fashion destination for 20-somethings” and generally executes that ambition consummately.
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AnalysisAnalysis: Four ways M&S could improve its in-store experience
A better shopper experience might make Marks & Spencer store closures less likely.
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Retail VoiceHow can grocery retailers improve their customer experience?
Blue Yonder’s global study reveals how to deliver a better customer experience and how to overcome the challenges in meeting shoppers’ expectations.
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Retail VoiceFour ways retailers should prepare for peak selling days
Preparing for upcoming peak selling days is vital for retailers who want to capitalise on the discount day phenomenon. ChannelAdvisor reveals how.
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OpinionRetail surgery: Why retailers need to speed up in-store payments
Why retailers need to speed up in-store payments with mobile points-of-sale
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OpinionOpinion: Emotion tracking – insight into customers or a bit creepy?
Ask any retail exec what is the most important part of their business and you will likely be told the customer.
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AnalysisOpinion: How shopping centres can copy theme parks to drive engagement
As shopping centres’ footfall edges down, can they increase their appeal to shoppers by adding a mix of leisure to their retail offer?
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AnalysisOnline secret shopper: Tesco Clubcard should encourage trial, not frustrate
Now that companies can understand the ‘why’ as well as the ‘what’, Clubcard should enable Tesco to get smart with customer data.
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VideoWatch: How John Lewis offers unique experiences using the latest tech
John Lewis combines its expertise in tech and homeware to showcase how the connected home will impact the lives of shoppers.
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NewsWebinar: Topman, Alliance Healthcare and Carpetright's smarter customer journeys
Hear from an impressive retail panel on how to profit from savvy customer insight by registering for our free webinar on September 22.
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AnalysisPersonalisation: Striking the right balance between innovative and invasive
Being able to offercustomers a personalised shopping experience without encroaching on their privacy remains a fine art.
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OpinionRetail surgery: How can retailers prevent account takeover fraud?
How can retailers prevent account takeover fraud?
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AnalysisPersonalisation: Structure your business to power customer loyalty
Ever since Amazon pioneered personalisation – using data to recommend products to consumers – numerous retailers have followed suit.
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NewsWebinar: Striking up an emotional connection with your consumer is crucial
Studies have shown that positive emotions towards a retail brand have a far greater influence on consumer loyalty than trust.