All Customer experience articles – Page 60
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GalleryStore gallery: Samsung Galaxy Studio is a customer experience playground
The Samsung Galaxy Studio New York shop gives meaning to the idea of stores as play areas, putting customer experience first.
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OpinionComment: How retailers can unite online and offline consumer experiences
As omnichannel retail continues to gain popularity, here are four ways for retailers to meet their customers’ changing expectations.
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AnalysisAnalysis: Shop Direct and M&S on the changing face of customer experience
Retail Week’s inaugural Customer Experience Summit highlighted how businesses are transforming in response to shopper expectations.
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AnalysisAnalysis: Can IBM’s Watson supercomputer improve retail?
IBM’s Watson supercomputer has won a game show and helped diagnose and treat cancer patients. Now it’s being put to work in retail.
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OpinionComment: Why direct mail is undergoing a retail revival
As Next and Very.co.uk use direct mail to create personalised offers for their customers, is the trend undergoing a resurgence?
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NewsDarty launches in-home button to give instant access to call centre
French electronics firm Darty is offering customers a button in their home that puts them through to the its helpdesk within 60 seconds.
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AnalysisVideo: Tesco boss Dave Lewis says accounting scandal was 'body blow'
Tesco boss Dave Lewis has said the accounting scandal was a “body blow” to the business and said the grocer needs to “re-energise”.
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OpinionComment: Does beacon technology improve customer experience?
To beacon or not to beacon, that is the question. As retailers roll out beacon technology, is it really enriching the customer experience?
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OpinionComment: Tesco’s CEO must not lose focus on core business
Following Tesco’s accounting scandal chief executive Dave Lewis must not lose sight of the struggling retailer’s long-term strategy.
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InterviewQ&A: Richer Sounds managing director David Robinson on a record year
David Robinson, managing director at Richer Sounds, on how the company has driven record profits and its new ‘360 degree installation service’.
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NewsLoyalty schemes need an emotional connection, says Pets at Home director
Loyalty schemes don’t have to give anything away in order to be successful, according to Pets at Home commercial director Peter Pritchard.
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AnalysisAnalysis: Next generation technology gets inside the consumer’s mind
The latest technologies on the high street give retailers more personal and dynamic knowledge of their customers than ever before.
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OpinionComment: Discounter prices test loyalty to the big grocers
In light of Morrisons’ new loyalty card and Lidl’s ensuing tongue-in-cheek advert, are loyalty schemes still relevant for keeping customers?
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AnalysisInnovation watch: Pirch – the high end interactive Dallas homewares shop
The new Pirch store in Dallas, Texas heightens both service and experience to showcase a range of kitchen, bathroom and outdoor products and lets the customer fully interact with all the items on sale.
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AnalysisAnalysis: What does the ultimate tech-enabled store of the future look like?
New technology is transforming retail. Retail Week examines how these innovations can be used to enhance the shopping experience.
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NewsTesco execs ordered to hit shop floor by Dave Lewis to boost morale
Tesco boss Dave Lewis is ordering head office staff to spend one day a fortnight working at stores as part of a morale-boosting exercise.
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OpinionRetail surgery: How is the role of the shop assistant changing?
Due to the amount of product information available online, the in-store service assistant role is changing from being a product adviser to a supply chain specialist.
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InterviewInterview: Ao.com’s John Roberts on IPOs, hot stone massages and playing Cilla Black
Ao.com’s founder John Roberts tells Retail Week why maintaining the etailer’s culture is more important than its share price.
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OpinionRetail surgery: How can modern supply chains help retailers boost sales?
With retail now very much a multichannel environment, the challenge is to build a supply chain that services a multitude of customer needs.
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AnalysisComment: Are retailers ready for connected Christmas shoppers?
With Christmas fast approaching and customers more digitally connected than ever, how will retailers rise to the challenge of engaging consumers?