All Customer experience articles – Page 65
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OpinionComment: M&S fall in online sales highlights the risks of replatforming
The hostile reaction to M&S’s disclosure of an 8% decline in online sales, following the launch of its new website, is a timely reminder of the risks involved in major replatforming programmes.
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OpinionComment: Sainsbury’s Justin King succeeded by listening to customers
Sainsbury’s CEO Justin King was able to rekindle the retailer’s core values by putting customers back at the heart of company strategy.
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OpinionComment: Asda’s continual innovation drives the retailer forward
Asda has continued to thrive in a rapidly changing retail environment by using innovation to make customers’ lives easier.
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AnalysisStore review: John Lewis Kingston Vs Homebase Guildford
Jill Pinner, chairman and founder of Fizz shares her thoughts on the quality of customer service in John Lewis and Homebase.
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OpinionRetail surgery: How should retailers approach merchandising in multichannel businesses?
We’re rethinking our merchandising processes as our business becomes increasingly multichannel. How should we approach this?
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OpinionComment: Touch, smell, taste, sound and vision as customer experiences
Stores are here to stay due to five simple reasons. Shopping is about experiences – using our five senses – which can only happen in a store.
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AnalysisRetail Week launches its first 24-hour hackathon
Retail Week is launching the first Retail Week Hackathon, affording retailers crucial insight into creating the ultimate customer experience.
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AnalysisInnovation watch: Cairo Kidzania – the centre where kids can try different jobs and earn 'money'
Part theme park, part learning centre, Kidzania encourages children to explore and dream about future careers with the help of national and international brands.
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AnalysisInnovation watch: Wheeler's Yard - Singapore's version of the cycle cafe
The café/cycle workshop hybrid has made it to Singapore in the form of Wheeler’s Yard.
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AnalysisAnalysis: Retailers link up customer services across channels
Do shoppers receive the same customer service when they buy online as in-store? Retail Week examines how retailers are unifying customer services across channels.
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OpinionComment: All of retail should celebrate John Lewis’s birthday
The 150th anniversary of any British business is cause for celebration, particularly in a landscape where we’ve become used to so much change.
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AnalysisInnovation watch: Obataimu - the Japanese tailoring movement
‘Born in Bombay, conceived in Tokyo’ - Obataimu is a fashionable boutique in South Mumbai based on two key concepts: Otaku and Takumi.
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AnalysisAnalysis: Amazon has become the flag-bearer in fulfilment
Thanks to the Japanese principle of Kaizen, etail giant Amazon sets the bar in delivery at its Hemel Hempstead fulfilment centre.
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NewsVideo: Waitrose advert highlights employee ownership structure
Waitrose has released an advert highlighting the company’s employee ownership structure and the benefits of its ethos to customers.
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NewsDebenhams revamps personal shopper service and offers money-off vouchers
Debenhams is aiming to woo shoppers with a revamped personal shopping service and a generous money-off promotion.
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AnalysisInnovation watch: How minimalist luxury is attracting Moscow's elite to a new area
A Moscow property developer has created an art-led pop-up restaurant as an innovative way to attract its audience to a new development of luxury apartments in a former industrial zone.
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AnalysisInnovation watch: Indian tailor Arvind encourages customers to take an active role
Fitch has designed a new flagship store for Indian textile manufacturer and tailor Arvind that places the customer firmly at the centre of the creative process.
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AnalysisOracle Retail Week Awards: Ao.com sets new standard in customer care
Appliance etailer Ao.com has created a company culture based on customer service, winning it the Serco Customer Service Initiative of the Year Award.
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NewsRetail Week Live: Expand product choice but stay true to the brand, advise panel
Retail Week Live panel focuses in on choice and projecting a strong brand image as key to winning customers.
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OpinionComment: A much-needed sense of direction for the Co-operative
The news that the Co-operative has launched a wide-ranging survey, asking customers for their thoughts on the future direction of the business, came as no surprise.