All Customer experience articles – Page 64
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AnalysisInfographic: What risks do retailers face?
Retailers face a raft of risks from problems in their supply chain to challenges presented by the weather. Retail Week takes a look the risks they encounter and how retailers tackle them.
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OpinionRetail surgery: How can I ensure my products stand out in department stores?
How can I ensure my products stand out in department stores?
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AnalysisInnovation watch: Lipstick retailer Bite Lip Lab offers in-store production
All-natural lip care company BITE’s first standalone store openly displays the production process and offers customers a truly personal experience.
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Analysis12 ways for retailers to appeal to mums
Mums are a vital consumer group for many retailers. Retail Week worked with Discovery Research to find out how businesses can appeal to them.
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OpinionComment: How Matt Davies put petrol in Halfords’ tank
What difference does it make if 19 seconds are cut from a Chip and PIN transaction time? If there’s not much going through the tills it amounts to the square root of very little.
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OpinionComment: Seamless customer service is key to retail loyalty
For retailers, these are times of continuing dramatic change. Happily, another constant factor is the quality of the people we employ.
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AnalysisInnovation watch: Sewing machine brand USHA reinvents traditional Indian haberdashery
The long-established USHA Sewing Machine brand has created The HAB concept store in Mumbai and reinvented the traditional Indian haberdashery.
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AnalysisAnalysis: How retailers can show showrooming the door
Showrooming is a hot topic for retailers but, as discussed at a Retail Week and Telefónica O2 roundtable, plenty can be done to tackle and even exploit the trend.
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NewsThe Works launches loyalty scheme in 'value sector first'
Discount bookseller and stationer The Works has launched a loyalty scheme, which it has called a first for the value sector.
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OpinionComment: Make your business the perfect fit for customers
It’s a bit of a chicken and egg type of question about what came first: the retailer or the customer? Does the retailer meet the needs of the consumer or create them?
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OpinionComment: Retailers must evolve with the times to remain customer-centred
I’m sure that, like me, you’ve been glued to the recent BBC2 series Robert Peston Goes Shopping. The series provided a concise but definitive history of retailing in the UK.
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OpinionComment: Old-fashioned customer service goes a long way in retail
The battle between online and multichannel retailers shows no sign of abating, despite the Government seemingly dismissing the call for an online sales tax.
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OpinionComment: Putting customer service first? Some retailers are having a laugh
Having been to the US on holiday I was reminded of my father, who always said Americans smile from the teeth outwards.
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OpinionComment: A retailer's brand should stand for something in customers' minds
What’s in a name? Well, if you believe Katie Hopkins - the former Apprentice contestant and now chief protagonist and number one villain of daytime TV - everything.
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AnalysisAnalysis: Planning for unforeseen problems this Christmas
Christmas is a time when retailers need to dazzle, but problems can arise unexpectedly. Laura Heywood reports on
the logistical essentials key to meeting customer expectations. -
OpinionComment: Retailers need to learn that trust starts on the shop floor
Reports out this week have revealed that Tesco has launched a new marketing campaign as part of Philip Clarke’s plans to reinvigorate its fresh food offer.
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AnalysisAnalysis: Loyalty cards - How retailers are using the data
Grocers have used loyalty scheme data to enhance product offers, stores and promotions. Glynn Davis considers how much more potential it holds.
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NewsSofa retailer CSL launches 'revolutionary' price pledge
Sofa retailer CSL has launched a Lowest Price Guarantee initiative that promises shoppers the best price in the market and pledges to refund customers if a purchase is later reduced.
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OpinionRetail surgery: Can employee engagement affect customer satisfaction?
Can employee engagement affect customer satisfaction?
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NewsShopper marketing ‘next battleground for retailers’, says WPP chief Martin Sorrell
Understanding how target shoppers behave across different channels is set to be the next biggest battleground for retailers, according to advertising supremo WPP chief executive Martin Sorrell.