All Customer experience articles – Page 63
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OpinionComment: All of retail should celebrate John Lewis’s birthday
The 150th anniversary of any British business is cause for celebration, particularly in a landscape where we’ve become used to so much change.
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AnalysisInnovation watch: Obataimu - the Japanese tailoring movement
‘Born in Bombay, conceived in Tokyo’ - Obataimu is a fashionable boutique in South Mumbai based on two key concepts: Otaku and Takumi.
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AnalysisAnalysis: Amazon has become the flag-bearer in fulfilment
Thanks to the Japanese principle of Kaizen, etail giant Amazon sets the bar in delivery at its Hemel Hempstead fulfilment centre.
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NewsVideo: Waitrose advert highlights employee ownership structure
Waitrose has released an advert highlighting the company’s employee ownership structure and the benefits of its ethos to customers.
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NewsDebenhams revamps personal shopper service and offers money-off vouchers
Debenhams is aiming to woo shoppers with a revamped personal shopping service and a generous money-off promotion.
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AnalysisInnovation watch: How minimalist luxury is attracting Moscow's elite to a new area
A Moscow property developer has created an art-led pop-up restaurant as an innovative way to attract its audience to a new development of luxury apartments in a former industrial zone.
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AnalysisInnovation watch: Indian tailor Arvind encourages customers to take an active role
Fitch has designed a new flagship store for Indian textile manufacturer and tailor Arvind that places the customer firmly at the centre of the creative process.
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AnalysisOracle Retail Week Awards: Ao.com sets new standard in customer care
Appliance etailer Ao.com has created a company culture based on customer service, winning it the Serco Customer Service Initiative of the Year Award.
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NewsRetail Week Live: Expand product choice but stay true to the brand, advise panel
Retail Week Live panel focuses in on choice and projecting a strong brand image as key to winning customers.
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OpinionComment: A much-needed sense of direction for the Co-operative
The news that the Co-operative has launched a wide-ranging survey, asking customers for their thoughts on the future direction of the business, came as no surprise.
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OpinionComment: Dixons boss Sebastian James on keeping a retail brand relevant
For the last few years at Dixons – but thankfully no longer – my team and I have been the worried-looking doctors and nurses clustered round the bedside of this Great British institution.
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OpinionComment: Ann Summers' Jacqueline Gold on consumer conversations
Openness and honesty are essential in order to build shoppers’ trust, says Ann Summers chief executive Jacqueline Gold
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AnalysisInnovation watch: Amsterdam's Schiphol airport reinvents travel retail
As the current debate about the future of Heathrow Airport in London highlights, the airport industry is an increasingly competitive environment where transport hubs need to be distinct and innovative to attract global travellers.
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OpinionBlog: What is the importance of customer service?
What is the importance of customer service in creating an experience for shoppers, and the significance of the workforce in this delivery.
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OpinionBlog: Why is Carrefour boss Georges Plassat backing the hypermarket model?
Given the scale of change taking place across the retail industry, it’s hardly surprising that both retailers and landlords are pretty much obsessed with understanding all the new channels available to them and their customers.
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AnalysisInnovation watch: A new approach to retail for Verizon in the US
The recently opened Verizon flagship in the Mall of America, Minneapolis, signals a new approach to retail for the US telecommunications company.
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AnalysisInnovation watch: Celebrating manufacturing heritage at New York's Shinola store
Detroit’s troubles are well documented, but the Shinola brand is championing the city’s manufacturing heritage in its store in New York’s TriBeCa neighbourhood.
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OpinionComment: A Richer approach to doing business
I first met Julian Richer in 1995, when I arranged an inspiration trip to the UK for then-chief executive of Best Buy Brad Anderson and his senior executive board.
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OpinionComment: Engage your business around the customer journey
Much thinking about customer service has focused on ‘moments of truth’, the particular interactions with high emotional content that provide the opportunity to delight the customer and intensify loyalty.
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GalleryIn pictures: Retail Week Enterprise Awards 2013 winners revealed
Photos from the Retail Week Enterprise Awards 2013 which were held at The Grosvenor House Hotel last night (November 26).