All Customer experience articles – Page 62
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GalleryStore gallery: Mr Arkwright’s Tool Emporium celebrates a bygone age
Mr Awkright’s Tool Emporium has opened in central Leeds and uses shoppers nostalgia to its advantage with its throwback store design.
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OpinionComment: Philip Clarke leaves Tesco in unhappy 40th year at the grocer
Dave Lewis will replace Philip Clarke at Tesco this October after the firm registered its worst trading performance in forty years.
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OpinionOxford Summer School programmes nurture retail talent
Programmes such as Oxford Summer School help to foster and inspire retailers in an industry where talent is a business’s greatest resource.
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GalleryStore gallery: Birchbox New York delivers with first store
Online beauty company Birchbox has opened shop – Retail Week looks at how they have translated online personalisation to an in-store format.
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InterviewQ&A: Coast's global digital and strategy director Jess Shepherd
Jess Shepherd, global digital and strategy director of Coast talks to Retail Week her proudest achievement and the England rugby team.
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AnalysisApp review: Tesco Vs Waitrose
Danny Donovan, joint managing director of London MediaCom looks at the user personalisation of Tesco and Waitrose’s grocery apps.
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OpinionComment: Lidl’s success is linked to its varied international offer
Lidl tailoring its country-by-country retail offer will continue to improve the discounter’s position both in the UK and across Europe.
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AnalysisAnalysis: Why did M&S’s new website fail to click into place?
Marks & Spencer’s relaunched website suffered a sales decline – could the retailer have succeeded with greater attention to customer needs?
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OpinionComment: Kiddicare can succeed again under new ownership
Kiddicare’s success relies on the retailer re-engaging with parents whose love of the business was once at the heart of its proposition.
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AnalysisApp review: John Lewis Vs Argos
Mike Cavers, executive creative director of DST Global Insights Group looks at the usability John Lewis and Argos’ app offers.
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OpinionComment: M&S fall in online sales highlights the risks of replatforming
The hostile reaction to M&S’s disclosure of an 8% decline in online sales, following the launch of its new website, is a timely reminder of the risks involved in major replatforming programmes.
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OpinionComment: Sainsbury’s Justin King succeeded by listening to customers
Sainsbury’s CEO Justin King was able to rekindle the retailer’s core values by putting customers back at the heart of company strategy.
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OpinionComment: Asda’s continual innovation drives the retailer forward
Asda has continued to thrive in a rapidly changing retail environment by using innovation to make customers’ lives easier.
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AnalysisStore review: John Lewis Kingston Vs Homebase Guildford
Jill Pinner, chairman and founder of Fizz shares her thoughts on the quality of customer service in John Lewis and Homebase.
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OpinionRetail surgery: How should retailers approach merchandising in multichannel businesses?
We’re rethinking our merchandising processes as our business becomes increasingly multichannel. How should we approach this?
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OpinionComment: Touch, smell, taste, sound and vision as customer experiences
Stores are here to stay due to five simple reasons. Shopping is about experiences – using our five senses – which can only happen in a store.
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AnalysisRetail Week launches its first 24-hour hackathon
Retail Week is launching the first Retail Week Hackathon, affording retailers crucial insight into creating the ultimate customer experience.
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AnalysisInnovation watch: Cairo Kidzania – the centre where kids can try different jobs and earn 'money'
Part theme park, part learning centre, Kidzania encourages children to explore and dream about future careers with the help of national and international brands.
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AnalysisInnovation watch: Wheeler's Yard - Singapore's version of the cycle cafe
The café/cycle workshop hybrid has made it to Singapore in the form of Wheeler’s Yard.
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AnalysisAnalysis: Retailers link up customer services across channels
Do shoppers receive the same customer service when they buy online as in-store? Retail Week examines how retailers are unifying customer services across channels.