All Consumer insight articles – Page 34
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AnalysisAnalysis: Lessons in how to stay relevant from Asos
Asos makes capturing 20-somethings’ spend by the bucketload look easy, with each quarter bigger and better than the one before.
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AnalysisWhy New Look is right to focus on its older customers
While New Look’s latest financial results were no surprise to the market, they served to highlight the depth of the retailer’s troubles.
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OpinionOpinion: Winning the battle for customers
In today’s fast-changing multichannel environment, retailers must follow the rules of engagement to emerge victorious.
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OpinionOpinion: Lessons from Sainsbury’s pioneering past
Nearly 70 years ago this month, in 1950, Sainsbury’s opened its first self-service supermarket.
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OpinionOpinion: Retailers are waking up to veganism
Another January has rolled around, along with all those resolutions that are usually forgotten by Valentine’s Day.
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Retail VoiceLoyalty in retail isn’t dying – it’s evolving
David Ringer, regional director for the UK and Ireland at tcc global, shares his insight on how to achieve customer loyalty.
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Retail VoiceWhat 2017 peak figures reveal about consumer behaviour
DPD chief executive Dwain McDonald shares his thoughts on the golden quarter of 2017 and planning for the 2018 peak trading period.
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Report StoreConsumer 2018
Four steps to knowing your customers and how to be their go-to retailer in the new year and beyond
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Retail Voice
Three ways to turn festive shoppers into lifelong customers
Why brand purpose, consistency and transparency are crucial to long-term customer loyalty.
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AnalysisExperience is driving loyalty like never before
Why providing an excellent customer experience is critical for creating valuable connections with shoppers in today’s hyper-competitive market.
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NewsOpinion: Retailers shouldn’t say 'it’ll never happen'
All my life I’ve heard smart, intelligent people say the words ‘it will never happen’.
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Retail VoiceCould 2018 be the year of augmented humanity?
With technology becoming more natural and instinctive, will 2018 be the year where artificial intelligence meets emotional intelligence?
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Retail VoiceCan footfall data predict future sales performance?
Breadth of coverage across key retail destinations and a high correlation with national spending data means retailers should ignore footfall statistics at their peril.
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AnalysisConsumer 2018: How will shoppers spend this year?
Consumer spending has been volatile of late. What does this mean for 2018? Will shoppers splash the cash or batten down the hatches?
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AnalysisConsumer 2018: Will confidence continue to fall?
Consumer confidence fell again in November, marking the 20th consecutive month of negative shopper sentiment.
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AnalysisConsumer 2018: Seven trends retailers need to know
We speak to forecasters and consumer experts to pick out the big trends to watch in 2018.
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Retail VoiceWhat does your brand mean to consumers?
To have and to hold-on-to; The secret behind getting consumers to buy into your brand.
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Retail VoiceHow to win over the eco-friendly consumer
The increasing desire for ethically sourced products can be broken down into three key attitudes towards sustainability.
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Retail VoiceUsing data effectively for the bigger picture
Card transaction data is helping retailers close the loop between consumer insights and loyalty data for a more detailed view.