All Consumer insight articles – Page 39
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OpinionOpinion: How changing demographics will disrupt the retail industry
Retailers face a more complicated, nuanced demographic landscape than ever and they need to be able to adapt to the changes.
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OpinionOpinion: The marketing mix is dead. Long live the customer mix
When it comes to retaining your customers for the long term, rather than just for Christmas, retailers need to consider the ‘6 Ws’.
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AnalysisRetail Week Talks: Rory Sutherland on the psychology of tomorrow's customer
Ogilvy & Mather group UK vice chairman Rory Sutherland discusses how retailers need to adapt to keep customers satisfied into the future.
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NewsIn pictures: Retail Week Customer Experience Awards winners 2015
The very best examples of UK retail customer experience were recognised last night at Retail Week’s inaugural Customer Experience Awards.
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Report StoreConnecting With Today’s Fashion Consumers
Digital marketing innovations in the retail sector
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AnalysisAnalysis: How to measure satisfaction and drive customer service
Customer-centric retailers are making giant leaps in service. But how are they measuring satisfaction to make sure they are getting it right?
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AnalysisStart-up of the week: Mobile commerce and analytics platform Grability
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Grability is in the spotlight.
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OpinionOpinion: Why pricing by spreadsheet is a risky business
All retailers, no matter their size, need the ability to quickly and efficiently manage and execute accurate prices to drive profit.
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NewsConsumer confidence rises in August as economy improves
Consumer confidence improved in August as sentiment towards the general economy and personal finances prospects lifted.
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VideoWatch: Consumers react to the supermarket milk pricing crisis
As Morrisons launches a more expensive brand of milk to support dairy farmers, consumers told us whether or not they would be willing to pay extra.
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OpinionRetail surgery: How can I improve customer engagement through loyalty?
How can I improve customer engagement through loyalty?
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OpinionComment: A winning combination to support retail
Planet Retail is combining with US-based company Retail Net Group to offer customers a wider portfolio of intelligence and analytics.
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Report StoreMultichannel Order Fulfilment
Bridging the gap between what shoppers want and what retail businesses can deliver
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NewsArgos launches targeted birthday planning service for parents
Argos has launched a personalised service to help parents choose birthday presents for their children.
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AnalysisAnalysis: Taking retail’s temperature for the year ahead
In the first of our quarterly sentiment analysis reports, Retail Week assesses the mindset of the UK’s foremost retail bosses.
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AnalysisStart-up of the week: Social proof digital marketing company Taggstar
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Taggstar is in the spotlight.
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OpinionComment: The retail sectors that will profit and suffer in 2015
Despite improving economic conditions and better customer sentiment, storm clouds may be gathering on the retail horizon.
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AnalysisInternational news analysis: Birth of a global online fashion powerhouse
Global Fashion Group has been formed to offer an online international fashion service across emerging markets worldwide.
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OpinionComment: Retailers must accommodate the connected customer
Dixons Carphone boss stressed the need for retailers to cater to the connected customer as multichannel retail becomes increasingly common.
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NewsRetail Week Live: Martin Lewis warns that delivery issues could cost retailers
Martin Lewis, founder of MoneySavingExpert.com, warned retailers that using the “wrong” delivery company could cause brand damage and lead to firms losing customers.