Features editor at Retail Week
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Tensions between China and the West reached boiling point last week as several countries, including the UK, imposed sanctions over human rights abuses against Uighur Muslims and retail found itself caught in the crossfire.
- Deep dive
12 months after we were told to stay at home, Retail Week takes stock of how the pandemic has changed the industry.
After a bumper year that has not just brought soaring sales but a new majority shareholder, Notonthehighstreet boss Claire Davenport is eyeing growth. That growth will be powered by an army of women both within, and outside, the business
Retailers have won swathes of new online shoppers over the golden quarter. But how can you persuade them to become regular customers? Retail Week puts forward a six-step plan to help your brand.
After the toughest of years, retailers were dealt another savage blow in the crucial final trading week ahead of Christmas.
Retailers’ promised delivery time is longer than ever before this year, which could derail shoppers receiving online orders ahead of Christmas.
Christmas trading is different this year and there are some big new trends in how, what and where shoppers are purchasing their festive gifts.
Lockdown created a very different Black Friday this year. We gather leaders from online powerhouses The Very Group, eBay and Google and consultancy PwC to delve into what really happened and what it means for the rest of the Christmas trading period.
As non-essential shops reopen, Retail Week looks into what can be done to breathe new life into high streets
Research shows 80% of all shoppers that have made a purchase with brands since March have been newly acquired customers. However, these new shoppers are extremely fickle and are shopping around. What can retailers do to attract them back during the biggest online Christmas ever?
From rapid pivots to reprioritising projects, two of retail’s big winners during Covid – Halfords and Studio Retail – share the secrets to their successful transformations.
This year is predicted to be the most promotional Christmas on record. Here’s how retailers can avoid slashing prices.
Almost £3bn in sales might shift online this Christmas, but don’t underestimate the draw of the store, writes Gemma Goldfingle
In the latest instalment of our Golden Quarter content series, where Retail Week delves into the trends and challenges of a very different Christmas trading period, we look at what retailers can do to deliver an ecommerce Christmas at a time when non-essential stores are forced to close.
This year is expected to be an online Christmas like we’ve never seen before. But can retailers – and their couriers – cope with the expected delivery surge?
Online is a more important channel for retailers than ever. But far too many businesses are still making mistakes that irritate customers and hinder conversion. Retail Week highlights seven of them