All Consumer insight articles – Page 36
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Retail VoiceHow decentralised tech prevents damaging data breaches
Most people will remember reading about the Equifax data breach reported in September 2017.
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Retail VoiceSharing the cost of data analytics with your peers
Just as retailers are coming under intense pressure to get closer to their customers, marketing budgets are being squeezed.
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Retail VoiceCreating a single customer view in the era of GDPR
With GDPR soon to be upon us, retailers need to understand the big changes it will bring to the way they use and analyse customer data.
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Retail VoiceData collaboration and the new era of customer insight
The benefits of holding data are well understood, with McKinsey research revealing retailers that leverage its full power could increase operating margins by up to 60%.
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OpinionBankruptcy bug is starting to look like an epidemic
The phrase ‘dropping like flies’ has been often on my lips as we witness one retail collapse after another and watch others staggering into intensive care.
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AnalysisWhat are the job roles shaping the future of retail?
Chief intelligence officers, AI resources officers and heads of storytelling; these job roles sound rather fanciful but they will help to define the future of retail.
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Retail VoiceNot every economic downturn need impact your business
Andy Longhorn at Barclays Partner Finance discusses how retailers and consumers can reap the benefits of point-of-sale finance.
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AnalysisAnalysis: Lessons in how to stay relevant from Asos
Asos makes capturing 20-somethings’ spend by the bucketload look easy, with each quarter bigger and better than the one before.
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AnalysisWhy New Look is right to focus on its older customers
While New Look’s latest financial results were no surprise to the market, they served to highlight the depth of the retailer’s troubles.
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OpinionOpinion: Winning the battle for customers
In today’s fast-changing multichannel environment, retailers must follow the rules of engagement to emerge victorious.
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OpinionOpinion: Lessons from Sainsbury’s pioneering past
Nearly 70 years ago this month, in 1950, Sainsbury’s opened its first self-service supermarket.
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OpinionOpinion: Retailers are waking up to veganism
Another January has rolled around, along with all those resolutions that are usually forgotten by Valentine’s Day.
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Retail VoiceLoyalty in retail isn’t dying – it’s evolving
David Ringer, regional director for the UK and Ireland at tcc global, shares his insight on how to achieve customer loyalty.
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Retail VoiceWhat 2017 peak figures reveal about consumer behaviour
DPD chief executive Dwain McDonald shares his thoughts on the golden quarter of 2017 and planning for the 2018 peak trading period.
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Report StoreConsumer 2018
Four steps to knowing your customers and how to be their go-to retailer in the new year and beyond
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Retail Voice
Three ways to turn festive shoppers into lifelong customers
Why brand purpose, consistency and transparency are crucial to long-term customer loyalty.
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AnalysisExperience is driving loyalty like never before
Why providing an excellent customer experience is critical for creating valuable connections with shoppers in today’s hyper-competitive market.
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NewsOpinion: Retailers shouldn’t say 'it’ll never happen'
All my life I’ve heard smart, intelligent people say the words ‘it will never happen’.
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Retail VoiceCould 2018 be the year of augmented humanity?
With technology becoming more natural and instinctive, will 2018 be the year where artificial intelligence meets emotional intelligence?
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Retail VoiceCan footfall data predict future sales performance?
Breadth of coverage across key retail destinations and a high correlation with national spending data means retailers should ignore footfall statistics at their peril.