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Matthew Chapman talks us through the history of mail order catalogues

Watch: The rise and fall of mail order catalogues in 60 seconds Video

12-May-2015 | By ,

A brief history of mail order catalogues and what the future holds as digital takes over in this week’s episode of Short Cuts.

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Focusing on customer service ensures loyalty

Many retailers still only pay lip service to true customer service

20-May-2015 | By Martin Newman

Are customer at the heart of all you do? Lots of retailers have this in their mission statement but only pay lip service to it.

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