All articles by Joanna Perry – Page 24
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News
Phones 4U to outsource IT and streamline back office
Phones 4U has confirmed that it will transfer 90 per cent of its IT department to an outsourcing firm.
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News
Nectar launches music download store
Nectar has today launched a music download service allowing cardholders to redeem loyalty points for digital music.
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Analysis
Will Best Buy be best in UK?
News of Best Buy’s UK launch has caused a storm, but will it really transform electricals retailing? Joanna Perry speaks to Best Buy chief Bob Willett about how it plans to replicate its US success.
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Analysis
A Woman's Touch
Female-led categories are netting the highest growth rates online, so should web sites be adapted to suit how women shop? Joanna Perry finds out.
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News
Topshop implements call-forward system at flagship to beat queues
Topshop’s Oxford Circus flagship store has gone live with a call-forward system to minimise queues for customers.
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News
Scotts to speed up its order processing
Catalogue specialist Scotts & Co is to implement an order-processing system from Kewill to support its direct dispatch business model.
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News
Vodafone to up service with raft of technology initiatives
Vodafone is working on several IT projects to help its retail teams improve customer service.
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Opinion
Enemy at the gate?
The results of the National Gateway Security Survey released this morning show that securing networks against external attacks is still the top priority for most companies, despite evidence clearly highlighting the continuing risk of internal attacks.
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Analysis
Family affair
With his technology nous, Scott Weavers-Wright makes the ongoing development of niche multichannel retailer Kiddicare look like child’s play. Joanna Perry visits his new superstore.
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News
Ryman tightens stocktaking
Ryman has improved the accuracy of its stocktaking process after implementing an auditing system.
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News
Argos gathers data to customise e-mails
Argos is collecting information on its e-mail newsletter readers as part of a plan to customise the offers and information it sends out.
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NewsPolice recover stolen Chip & PIN terminals
Police last night charged two people with conspiracy to defraud after raiding a counterfeit payment card factory in Birmingham.
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OpinionReal retail leaders
In some rare good news for UK retailers it has been revealed that they come out on top of other industries when it comes to customer experience.
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Analysis
Sainsbury’s bolsters its videoconferencing
Sainsbury’s logistics division is using a managed videoconferencing service in 10 UK locations to improve collaboration, cut travel costs and support corporate social responsibility.
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Analysis
Bright ideas dazzle at the show
Technology can help you keep ahead in difficult times, bringing rapid returns and better efficiency, as well as helping save the planet. So, as show delegates found out, innovation is more important than ever
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Analysis
As seen on screen
Early digital store signage is being overtaken by more sophisticated media. Joanna Perry finds out how video is stealing the show.
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News
Faith upgrades broadband to stores after pilot
Faith is rolling out an upgraded broadband network to all its stores and concessions to provide better customer service and cost savings.
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News
Long Tall Sally casts net wider with web revamp
Long Tall Sally is to create separate dollar and euro sites, as well as relaunch its main web site as part of a drive to expand its direct shopping business.
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News
Carphone to invest in staff scheduling tool
Carphone Warehouse is to roll out an employee scheduling system to stores across seven European countries.
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Opinion
Foreign threat goes virtual
Eastern European criminal gangs are already the scourge of UK retailers because of their prolific shoplifting activity.