All Innovation & disruption articles – Page 21
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NewsTikTok enters grocery sector with fresh food offer
TikTok has launched a fresh food offer on its shopping platform
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Retail VoiceThe secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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Retail VoiceThe four retail opportunities that need to be addressed
Shoppers are looking for both affordability and sustainability. Thomas Harms, global retail leader at EY Germany, believes retail has an opportunity to deliver both.
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AnalysisAnalysis: What happened to the retail lab? Walmart, Tesco and Farfetch on the evolution of innovation
Retail labs and accelerators were everywhere a few short years ago. What happened – and are retailers still innovating?
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Retail VoiceUnwrapping growth this festive season
The 2022 festive season is just around the corner and it’s expected to be like no other, says Meta’s Zehra Chatoo.
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Retail VoiceTips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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AnalysisFive ways to adapt to changing consumer behaviour amid cost-of-living crisis
Retail veteran Peter Williams and executives from Pandora, Bookshop.org and REN Clean Skincare reveal how they are witnessing spending habits shift – and what this means for their strategies – ahead of appearing at Consumer Week
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Opinion‘Amazon needs more than a Tesco price match to win grocery market share’
With Amazon launching a Tesco Clubcard Price Match scheme, IGD’s Bryan Roberts examines whether it will be enough to help the online giant regain momentum.
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Retail VoiceHow to deliver a customer-focused omnichannel experience
Delivering a flawless customer experience wherever, however, and whenever people shop is integral today. Keysight Technologies’ Mike Wager looks at how retailers can excel at this
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Opinion‘Retailer focus is on how to help customers caught in cost-of-living crunch’
At a time of unprecedented national and global challenges, retailers are determined to support their people and their customers, writes British Retail Consortium chief executive Helen Dickinson.
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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Report StoreThe Christmas Forecast 2022
Exclusive data reveals how retail sales will fare this Christmas
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AnalysisSWOT analysis: Are ex-Asos boss Beighton and Matchesfashion a match made in heaven?
As former Asos boss Nick Beighton takes the helm of luxury ecommerce platform Matchesfashion, Retail Week explores where the business is now and what he could bring to the table.
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AnalysisData: 50 retail leaders reveal tech investment priorities to weather the cost-of-living crisis
Retailers are investing in cutting-edge customer experience technologies to drive demand and be front of mind for consumer spend.
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Retail VoiceWhy the concept of ‘retail’ is ready for a refresh
The retail sector has been through a lot of upheaval over the last couple of years, however Elavon’s Michael Bosshammer explains why it is more than ready for a revival
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GalleryStore gallery: Beauty Pie opens first standalone pop-up shop in London
Beauty Pie has opened its first ever standalone pop-up store in London’s Covent Garden.
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Report StoreFuture Formats
How are leading retailers and brands giving consumers the real-life experiences they crave?
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AnalysisResearch: Nike, Asda, Primark, and Loaf reveal in-store CX strategies
Retailers must seize the opportunity to create differentiated and compelling in-store experiences if they want to thrive in the future, 25 leading retailers and experts warn in our new report
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AnalysisData: The forecast for store openings, closures and vacancies
The Great Store Revival report features data from Local Data Company (LDC) alongside industry predictions to provide a picture of what bricks and mortar will look like going forward.
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Retail VoiceThe technology shift driving change for retailers
With retailers increasingly utilising technology to bridge the gap between the digital and physical world, CHILI publish’s Kevin Goeminne takes a look at what this new frontier really means for retail.