Need to know

  • Live updates: Retail’s big reopening as Covid restrictions ease

  • First look: Frasers unveils vision for department store of the future

  • Analysis: How John Lewis, Ikea, Primark and others are preparing to reopen

  • Analysis: Co-op’s business rates return refusal – prudent or a PR disaster?

  • Deep dive: Where are retail giants investing for growth – and should you follow?

  • Interview: Feelunique boss on its restless drive to be a ‘destination for beauty’


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    • Data: The top five retailers consumers want on high streets

    • Five lessons from Christmas retailers must act on to nail peak 2021

    • Transform or die: 1,000 consumers on the future of the high street

    • Co-op and One Stop reveal investment in payment tech has transformed CX

    • Five strategies to drive spend with winning customer experience

    • Five steps to woo the new consumer

    • Data: The sectors that thrived online over Christmas – and what it means for 2021

    • Data: 78% of global shoppers will wait for promotions in 2021