Holland & Barrett investing in AI to improve operations and customer experience
Holland & Barrett is keen to invest in generative AI and plans to use it on a trial basis.
At the Amazon Web Services (AWS) summit, chief data officer Dobo Radichkov told Retail Week the health retailer has a “few use cases” for generative AI it is looking to trial.
He said the company is already investing heavily in the technology powered by AWS, and is currently using it to improve the customer experience and internal operations.
Subscription content
Please sign in now if you have a subscription or are already registered with us.
Register for free to continue reading
Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.
Register today for a taste of our high-quality intelligence and enjoy:
- Two free article views per calendar month on Retail-Week.com
- Detailed analysis of current trends and events
- Exclusive newsletters
- In-depth reports, videos, interviews and much more
Discover Retail Week register now
Please note, if you have recently purchased a subscription, it may take a few moments before your account is updated.