Food specialist Fortnum & Mason has unveiled a strong financial performance, “despite challenging times for consumers in the UK and beyond”.
Fortnum & Mason revealed pre-tax profits climbed 61% to £15m in its last financial year, and sales were up in-store and online over Christmas.
The jump in earnings in the year to July 2025 partly reflected one-off costs from the previous year. Fortnum & Mason’s annual sales rose 5% to £239m.
In the five weeks to December 24 2025, total sales advanced 16%. Online sales were ahead 23% after the retailer invested in customer experience, stock availability and a new distribution centre in Corby. Store like-for-likes rose 7%.
Fortnum & Mason chief executive Tom Athron said: “Although it has been a year of increasing uncertainty and challenges for retail domestically and globally, I am incredibly proud of our team who have helped deliver another year of strong growth. We have made significant and lasting investments into our physical and online estate and have had a major focus this year on our supply chain and distribution capabilities.
”It’s wonderful to be able to report such strong results for the full year and for Christmas, but more importantly to see that the long term investments we have made are having a tangible and positive impact on our customer experience all year round, and particularly over our busiest peak period which has been reflected in improvements across the board in our customer satisfaction scores.”
Last year, Fortnum & Mason launched a customer membership programme, opened a new shop in Bicester Village and unveiled a striking double helix staircase in its flagship Piccadilly branch, designed to improve customer experience and facilitate shopper flow.
This year, the retailer intends to continue international growth and invest in its estate, including a refreshed shop and bar in Heathrow’s Terminal 5.
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