All Fortnum & Mason articles
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NewsFortnum & Mason toasts ‘successful’ Christmas after returning to profit
Fortnum & Mason has capped a year where it returned to profitability with strong sales performance over Christmas.
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Gallery
In pictures: Harrods, Fenwick, Selfridges and more unveil Christmas windows
Retailers have spared no expense in creating a line-up of some of the most opulent and light-laden festive window displays to ever grace UK high streets.
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Data
Data: The 15 most improved retailers for gender pay equality 2022
Retail Week ranks the top-performing and most improved retailers for gender pay equality this year.
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Analysis
Tracker: Retail reacts to Russia’s invasion of Ukraine
Retail Week rounds up the actions being taken by retailers in response to Russia’s invasion of Ukraine. Last updated March 29, 2022.
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News
Inditex, Burberry and Harrods cut ties with Russia
Zara owner Inditex has shut up shop in Russia, closing more than 500 stores and pausing online trading in the country.
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News
Fortnum & Mason hails strong Christmas but swings to first loss in over a decade
Fortnum & Mason has reported a strong Christmas trading period after Covid restrictions and store closures caused it to swing to its first full-year loss in 12 years.
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Opinion
‘Retailers are encouraging Christmas shoppers back in store with excitement and theatre’
Currys, Kingfisher and Primark are just three of the retailers demonstrating the importance of the store to boosting customer engagement this golden quarter, writes Fran Minogue.
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News
Fortnum & Mason CTO reveals progress of retailer’s digital transformation journey
Jon Weg has said the department store business wants to empower colleagues to “provide an even more exceptional level of service” supported by tech and data.
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Prospect Analysis
Fortnum & Mason (Strategy)
Fortnum & Mason’s strategy for forward growth is focused on providing an exceptional customer experience through all of its channels and continuing to develop its product offering. Future growth for the business is being seen very much at a global level.
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Prospect Analysis
Stores at Fortnum & Mason
The opening of stores at St Pancras International and Heathrow Terminal 5 heralded a more dynamic phase for the business under former chief executive Ewan Venters and has really changed consumers’ perception of the brand.
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Prospect Analysis
Fortnum & Mason (Overview)
Fortnum & Mason is a 300-year-old fine food and gift retailer which is undergoing a period of dynamic change. The retailer has had a clear focus on digital development over the past few years and relaunched its website in 2020 in a bid to improve the customer experience and accelerate international sales. Investment in digital marketing has been another priority.
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Prospect Analysis
Fortnum & Mason (People)
Tom Athron has been chief executive at Fortnum & Mason since the end of 2020 when he took over from Ewan Venters. Athron joined the business from luxury fashion retailer Matchesfashion where he was COO, but prior to that spent 13 years at the John Lewis Partnership.
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Prospect Analysis
Technology strategy at Fortnum & Mason
Fortnum & Mason has been forging ahead with its digital transformation programme. Burberry stalwart John Weg came on board as chief transformation officer towards the end of 2020, charged with completing the transformation project.
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Prospect Analysis
Fortnum & Mason (SWOT)
While the company’s high-profile repositioning as a fine food emporium was undertaken to reduce the extent to which it was dependent on the tourist industry, this still makes up a significant part of its clientele and it will continue to be impacted by the decline in tourist trade as a result of the pandemic. The satellite stores have also been impacted by the reduction in both domestic and international travel and the reduced number of people coming into the capital for work.
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Prospect Analysis
Fortnum & Mason (Financials)
Upmarket food and gift retailer Fortnum & Mason swung to a £2.7m pre-tax loss in the year to July 2021 (FY2021) on the back of a 5.9% drop in group sales to £131.2m as a 56.5% surge in online sales failed to offset the reduction in store sales following government-enforced closures.
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Prospect Analysis
Ecommerce at Fortnum & Mason
Fortnum & Mason has made digital one of its key growth pillars and is committed to investing in its systems and delivering exceptional customer service. It relaunched its website in August 2020 in a bid to improve the customer experience and accelerate international sales and is overhauling its delivery processes in 2022.
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Prospect Analysis
Customer and marketing at Fortnum & Mason
Originally established as a traditional department store retailer, Fortnum & Mason has been refocused as a quintessentially British fine food and gift emporium. Its strategy is based around delivering great products, well presented and supported with excellent customer service.
