All Consumer insight articles – Page 19
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Opinion
Opinion: Retailers must smarten up to keep customer loyalty
Given that large parts of the British retail industry are increasingly scrabbling to maintain footfall and sales growth, encouraging customer loyalty has never been so crucial.
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Retail Voice
How the high street can help power ecommerce
Retailers should be taking advantage of the benefits of click and collect, says Retail Week Live's Launchpad winner HubBox.
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Retail Voice
Retail tech trends that enhance customer engagement
In-store experiences are here to stay, and the technology being used is getting bigger, better and bolder.
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Data
Data: Sainsbury's-Asda merger – the consumer verdict
Asda and Sainsbury’s management received a grilling from MPs during a parliamentary committee, but consumers are unfazed by the mega-merger, new research suggests.
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Retail Voice
Three trends shaping the future of shopper loyalty
Food retailers strive to build a large and loyal customer base, but what exactly is loyalty and where is it headed?
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Retail Voice
Five ways high street retailers can appeal to Gen Z
For Generation Z, self-service checkouts and contactless payments are among the most desirable features when it comes to in-store tech, according to YouGov research.
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Retail Voice
Retail destinations need to live up to experiential expectations
In today’s multichannel world, retail destinations need to live up to the demands of modern tech-savvy consumers.
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Opinion
Opinion: Retail must put customers in the driving seat
We all know retail is a difficult place to be right now. Consumer expectations have been raised to an extremely high level by disruptive brands such as Amazon, Asos and Wiggle et al.
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Analysis
As GDPR goes live, how ready are retailers?
The General Data Protection Regulation comes into effect on Friday. Retail Week takes a look at retailers’ readiness.
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Retail Voice
Encourage consumer spending by delighting shoppers
How retailers can ensure this year’s projection of consumer spending comes to fruition
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Retail Voice
Three ways retailers are evolving their offers
Rupert Naylor, head of EMEA at APT, a Mastercard company, shares his insights on how retailers can improve their offerings and innovate across channels.
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Analysis
Analysis: Five international retailers making space pay
As the shockwaves of the latest retail CVA – House of Fraser – echo across the industry, the pressure mounts on traditional retailers to eke out profit from their store estate or risk suffering the same fate.
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News
Consumer confidence down as personal finance woes hit
Consumer confidence dropped once more in April, as the general public anxiety over personal finances increased.
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Retail Voice
Eliminate in-store queues – not revenues
Sebestyén Dóra, head of business development at Ultinous, on the three ways predictive queue management can help to boost business.
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Retail Voice
Getting personal: Why convenience is not enough
Future tech investment strategies need to look beyond the practical and towards a more personal approach, says Kendal Stacey, major account manager at Daisy.
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Retail Voice
Is the growth in voice search just hype?
With 50% of all online queries predicted to use voice search by 2020, there’s no doubt the phenomenon is on the rise.
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Retail Voice
How to stand out in a crowded marketplace
Smurfit Kappa vice-president of innovation and development Arco Berkenbosch explains how creative packaging solutions can help increase sales for retailers.