All Consumer insight articles – Page 24
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Opinion
'Retailers should prepare now for a year of two halves'
Short-term agility remains essential, particularly as retail weathers the current storm. But this lockdown period is also the perfect time to prepare long-term strategies for growth, in order to benefit during the second half of the year.
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AnalysisStrategic report: Five winning pricing strategies for 2021
With consumers still tightening their purse strings, this year could prove to be a rocky road for retailers who don’t have the right pricing strategy. Read Retail Week’s new report to find out how AI could optimise pricing and drive loyalty.
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Retail VoiceRetailers have to react to a shift in consumer thinking – it’s essential
The list of products and services that consumers consider ‘essential’ is growing quickly. And with new restrictions limiting many people’s movements, spend on home-related goods, such as kitchen installation and electrical equipment, is on the rise, writes Costa Stathis, head of business propositions at Barclays Partner Finance.
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Retail VoiceWatch: How a year of change impacted UK consumer trends
In a year like no other, Google Trends data provides a revealing snapshot of the changes we’ve experienced in the way we live, work, play and shop. Watch these shifts in consumer behaviour unfold in this two-minute video.
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Retail VoiceTwo global retailers driving growth by putting customers first
In retail, the only constant is change. Regular disruptors, constantly changing consumer habits and an ever-evolving privacy landscape have made it difficult for retailers to keep up.
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AnalysisAnalysis: Which Covid trends are here to stay?
The ongoing coronavirus pandemic has upended almost every part of society and few sectors have been more challenged than retail. Retail Week looks at some of the Covid-driven changes that will outlast even the virus.
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AnalysisConsumer 2021: Lean into empathy for a customer experience shoppers will trust
Retailers must get to know their customers on a deeper level and approach interactions with empathy in order to thrive in a post-Covid landscape, according to customer experience experts.
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AnalysisConsumer 2021: Five ways to get the future shopper spending more with you
The way people shop has undergone a total transformation this year with retailers having to take heed and step up. Retail Week scrutinises the business characteristics required by retailers to cater for the new consumer.
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AnalysisConsumer 2021: How to better serve the new ethically aware consumer
As consumers increasingly turn to retailers that align with their social, political and ethical values, how should brands be reacting to this sea change in attitude?
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Retail VoiceConsumer 2021: How must retailers adapt to changing customer journeys?
With consumer confidence struggling to get back on its feet in this post-pandemic world, it’s more important than ever to examine how shoppers find, choose and interact with retailers, says Reputation.com’s Anthony Gaskell.
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Retail VoiceFive technology insights to help retail adapt and thrive
With executives from retail and tech preparing to descend on Retail Racing 2020, event founder Kevin Ludford shares learnings and advice from technology players on how the industry has changed and what retailers should be doing to sustain growth post-Covid.
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Retail VoiceWill it be bells or balls for the 2020 Christmas peak?
As the golden quarter approaches, we usually find that retail analysts start issuing predictions for the upcoming peak season. Unsurprisingly, these are slower coming through at the moment. Covid-19 has thrown out the rule book.
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NewsGrocery sales lowest since pre-lockdown as market begins to return to normality
Sales of take-home groceries have fallen to their lowest levels since before the coronavirus plunged the UK into lockdown, according to the latest market share data.
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Retail VoiceFour things retailers want when it comes to collaboration
Collaboration between retailers and suppliers may have improved, but now is the time to really step up the game, says Precima.
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Retail VoiceHow masks will instil consumer confidence in retail once more
Popping a mask into your pocket when you leave the house has quickly become the norm and now face coverings are helping retail get back on its feet, says Richard Mears, founder and CEO of Breathe Happy