All Consumer insight articles – Page 25
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Retail VoiceData: How coronavirus has altered shoppers' mindsets
Shoppers will favour local stores as life gets back on track, despite more than half of Brits being worried that their finances will be severely affected, new YouGov stats reveal.
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Retail VoiceThe secrets of Gymshark’s customer-centred success
With businesses fighting hard to re-engage their customers in the wake of the coronavirus pandemic, Gymshark is one company that retailers could learn some lessons from, says Daniela Cicoria, senior customer success manager at Vision Critical.
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NewsBeaverbrooks sales soar as shoppers flock back to stores
Jewellery retailer Beaverbrooks has reported a marked increase in sales in the week following its reopening of stores on June 15.
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NewsConsumer confidence rises in June as non-essential stores reopen
Consumer confidence rose month on month in June as shoppers felt more optimistic about the economy and their personal finances looking ahead.
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News70% of shoppers wary of returning to stores ahead of non-essential reopening
As non-essential retail prepares to reopen on June 15 UK consumers are reluctant to return to normal life, with seven in 10 uncomfortable going shopping according to the second EY Future Consumer Index.
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DataData: What search trends reveal about shopping in lockdown
As the retail industry edges slowly towards the resumption of business, online search data shows UK search habits have dramatically changed since the lockdown began. As well as seeking out essential goods, consumers have made the most of forced time at home to take up new hobbies and DIY projects.
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NewsConsumer confidence ‘severely depressed’ despite improvement
The latest consumer confidence data showed a small improvement in sentiment, but overall it is still low.
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Retail VoiceTime to take stock of your digital marketing strategy
The effect of Covid-19 on consumer confidence has been dramatic – and new research from Mapp suggests it will be felt for some time to come.
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NewsConsumer confidence drastically decreased due to coronavirus
New research for the middle of March shows a drastic drop in consumer confidence due to the coronavirus pandemic.
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Report StoreRetail Briefing 2020
The outlook for the year ahead – from the potential for growth to the evolving consumer
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DataRetail Briefing: After retail’s worst year in history, what will 2020 hold?
This article was published before the onset of the coronavirus pandemic
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NewsConsumer confidence jitters ease after ‘Boris bounce’
Consumer confidence is heading towards positive territory following four years of negative scores.
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OpinionOpinion: The 2010s, the decade when retailers started to listen
The last decade saw many famous retailers go out of business. Names that we grew up with are no longer with us.
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Retail VoiceHow retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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Retail VoiceCustomer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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NewsClimate crisis makes little impact to Christmas spending
Consumer spending over the festive period is hardly impacted by environmental issues such as climate change, according to a new shopper survey.