All Consumer insight articles – Page 25
-
Opinion
Opinion: Beware, there’s a predator in the retail jungle – it’s Amazon
As the online retail giant continues its march into new categories and widens its delivery offer, how will the rest of the industry compete?
-
Data
Data: Valentine’s Day spend to hit £980m despite negative shopper sentiment
Valentine’s Day spending is poised to rise marginally this year despite over half of consumers feeling that it is a waste of money.
-
News
Retailer Think Tank: Taking the brakes off customer-centric transformation
Join leading supply chain and multichannel directors at a networking breakfast on February 23 to explore ways to adjust to the demands of digital commerce.
-
News
NRF: Blog day three – do away with ‘multichannel’ tag and listen to customer
Believing technology alone will transform the retail landscape into a sleek, slick, multi-platform, frictionless world is a dangerous conviction.
-
News
NRF: Interview with Macy’s head of digital technology Yasir Anwar
Macy’s head of digital tech and founder of Macy’s Labs, Yasir Anwar, reveals how he views innovation in today’s disruptive retail landscape.
-
Analysis
NRF: Blog day two – impact of ‘me-centricity’ on New York’s most innovative stores
US retailers are catering for a new trend in consumer behaviour – me-centricity – by providing bespoke shopping experiences.
-
News
NRF: Interview with River Island chief information officer Doug Gardner
River Island’s information boss reveals what’s involved in the fashion retailer’s major business transformation in the digital age.
-
News
NRF: Blog day one – artificial intelligence turns personalisation on head
The North Face’s digital shopping assistant takes personalisation to the next level, as it quickly and intelligently determines customers’ needs.
-
News
NRF: Interview with John Lewis IT director Paul Coby
John Lewis’ technology chief reveals the trends he is looking out for at NRF’s BIG Show 2016, and discusses the retailer’s current IT strategy.
-
Analysis
Consumer 2016: How shifting demographics will change the shape of retail
The population is changing in age, ethnic mix and household size, and these demographic shifts have significant implications for retailers.
-
Analysis
Consumer 2016: Winning the loyalty of today's multichannel shoppers
In the age of the promiscuous shopper, retailers are increasingly offering personalised deals and experiences to build customer loyalty.
-
Analysis
Infographic: How consumers splashed their cash in 2015 by sector
Retailers have been battling for share of spend against each other as well as other consumer industries – a trend likely to continue in 2016.
-
News
Etail giant Amazon predicts biggest-ever Christmas Day sales
Amazon is preparing for its busiest Christmas Day ever, as sales on December 25 have grown more than six-fold over the past five years.
-
Opinion
Opinion: How changing demographics will disrupt the retail industry
Retailers face a more complicated, nuanced demographic landscape than ever and they need to be able to adapt to the changes.
-
Opinion
Opinion: The marketing mix is dead. Long live the customer mix
When it comes to retaining your customers for the long term, rather than just for Christmas, retailers need to consider the ‘6 Ws’.
-
Analysis
Retail Week Talks: Rory Sutherland on the psychology of tomorrow's customer
Ogilvy & Mather group UK vice chairman Rory Sutherland discusses how retailers need to adapt to keep customers satisfied into the future.
-
News
In pictures: Retail Week Customer Experience Awards winners 2015
The very best examples of UK retail customer experience were recognised last night at Retail Week’s inaugural Customer Experience Awards.
-
Report Store
Connecting With Today’s Fashion Consumers
Digital marketing innovations in the retail sector
-
Analysis
Analysis: How to measure satisfaction and drive customer service
Customer-centric retailers are making giant leaps in service. But how are they measuring satisfaction to make sure they are getting it right?
-
Analysis
Start-up of the week: Mobile commerce and analytics platform Grability
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Grability is in the spotlight.