All Amazon articles – Page 2
-
Chart of the WeekChart: The customer service tasks that consumers most dread
New research by the Institute of Customer Service (ICS) reveals half of consumers feel that service is overly automated
-
NewsAmazon unveils hefty pay rise for UK staff
Online giant Amazon has awarded frontline staff an inflation-busting pay rise.
-
NewsAmazon pays £1bn in UK tax
Amazon has revealed it paid £1bn in direct taxes to the UK in 2024, as revenues continued to rise.
-
AnalysisRefurbish, returns, and resale: Amazon’s first discount event for second hand products
It may have been Prime Day less than two months ago, but Amazon is introducing another sales event for UK customers.
-
NewsAmazon faces legal action over ‘artificially inflating prices’ from consumer rights organisation
Amazon is facing legal action from a consumer rights organisation on behalf of UK customers as it is accused of “artificially inflating prices”.
-
NewsMorrisons credits focus on availability and value for profits surge
Morrisons has credited its return to profits due to its “significant focus” on improved availability and value.
-
NewsAmazon warns on profits as uncertainty over tariffs threaten ecommerce business
Amazon has warned it may fail to meet market expectations on its operating income, as concerns over how President Trump’s tariffs will affect its ecommerce business overshadowed strong sales.
-
Chart of the WeekThe size of the secondhand market in Europe
New research out from Amazon and the Centre for Economics and Business Research (CEBR) found that the online secondhand goods market in the UK was worth £4.3bn in 2024.
-
Opinion‘Unless Amazon wants to remain a bit-part player in UK grocery, an acquisition would be the likely route’
Amazon’s UK grocery presence amounts to a pimple on an elephant’s backside so, if it wants to grow, a deal would be the obvious option, believes Shore Capital’s Clive Black
-
FeaturePull the lever: where are smart retailers finding fresh growth?
From opening new customer segments and sales channels, to expanding overseas and diversifying their offers, Retail Week explores the ways retailers are getting back into growth and highlights some of the biggest success stories so far.
-
NewsAmazon Prime Day event set to bring in over £2bn in UK sales
Amazon’s annual Prime Day event is expected to exceed £2bn in UK sales, according to Adobe.
-
DataRanking: John Lewis overtakes M&S in customer satisfaction poll
John Lewis has overtaken Marks & Spencer in the latest UK Customer Satisfaction Index (UKCSI), despite M&S impressively maintaining its performance in the face of a cyber attack that shut down online sales
-
AnalysisWill Amazon’s doubled Prime Day be a hit or miss with consumers?
For the first time in its history, Amazon is doubling the number of days its running its Prime Day event for, from two to four
-
NewsAmazon expands UK grocery offering with GoPuff on-demand tie-up
Amazon has rolled out a rapid delivery partnership with Gopuff, as it continues to expand its UK grocery business.
-
Innovation of the WeekInnovation of the Week: Debenhams Group partners with AWS for AI acceleration
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
-
Opinion‘After Amazon lovefest, can the government now show all of retail more affection?’
Amazon’s big UK investment announcement was welcome but it’s not the only retailer backing Britain. After the punishing autumn Budget, the industry’s contribution should be better recognised in Westminster, says Retail Week executive editor George MacDonald
-
NewsAmazon unveils £40bn investment in UK
Onine goliath Amazon has revealed that it will invest £40bn in the UK over the next three years, which it said would create thousands of jobs – primarily outside London and the South East.
-
DataData: Six retailers that can afford to raise prices – and four that can’t
If you were to increase your prices overnight, how might your customers react? Thanks to data from Kantar’s Pricing Power division, Retail Week can reveal what the consequences for 10 retailers could be if they were to do just that
-
DataData: Exclusive research reveals biggest consumer trends across Europe
New consumer research reveals how shoppers across Europe’s biggest markets want to buy, and what retailers must do to deliver.
-
AnalysisSix major predictions for the next decade of retail
With the rapid development of Generative AI and AI more generally, everyone in the sector wants to know what it will mean for retail