All Amazon articles – Page 2
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OpinionThe hidden pay-off of Amazon Fresh data and the future of in-store shopping
Amazon has a track record of turning apparent missteps into long-term advantages. It would be wrong to see the closure of Fresh stores as a straightforward failure, believes PSE Consulting’s Chris Jones
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NewsAmazon agrees $2.5bn settlement over claims it tricked Prime users
Amazon has reached a $2.5bn (£1.9bn) settlement with a US regulator following claims it tricked millions of customers into signing up to its Prime membership.
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Opinion‘The uncomfortable truth is AI will cause significant job destruction’
Communication and truth-telling, both to colleagues and the wider population, will become a central task of boards and governments in the coming years, believes True’s Matt Truman
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AnalysisWhy even the mighty Amazon couldn’t crack the UK grocery market
Amazon has called time on Fresh, its bricks-and-mortar grocery c-store chain. Retail Week analyses why the format never caught on in the UK and what it means for Amazon’s grocery ambitions in one of the world’s most competitive markets.
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NewsAmazon to shutter all Fresh stores putting hundreds of jobs at risk
Retail giant Amazon is set to close all 19 of its UK grocery Fresh stores putting some 250 jobs into consultation, Retail Week can reveal.
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Chart of the WeekChart: The customer service tasks that consumers most dread
New research by the Institute of Customer Service (ICS) reveals half of consumers feel that service is overly automated
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NewsAmazon unveils hefty pay rise for UK staff
Online giant Amazon has awarded frontline staff an inflation-busting pay rise.
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NewsAmazon pays £1bn in UK tax
Amazon has revealed it paid £1bn in direct taxes to the UK in 2024, as revenues continued to rise.
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AnalysisRefurbish, returns, and resale: Amazon’s first discount event for second hand products
It may have been Prime Day less than two months ago, but Amazon is introducing another sales event for UK customers.
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NewsAmazon faces legal action over ‘artificially inflating prices’ from consumer rights organisation
Amazon is facing legal action from a consumer rights organisation on behalf of UK customers as it is accused of “artificially inflating prices”.
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NewsMorrisons credits focus on availability and value for profits surge
Morrisons has credited its return to profits due to its “significant focus” on improved availability and value.
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NewsAmazon warns on profits as uncertainty over tariffs threaten ecommerce business
Amazon has warned it may fail to meet market expectations on its operating income, as concerns over how President Trump’s tariffs will affect its ecommerce business overshadowed strong sales.
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Chart of the WeekThe size of the secondhand market in Europe
New research out from Amazon and the Centre for Economics and Business Research (CEBR) found that the online secondhand goods market in the UK was worth £4.3bn in 2024.
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Opinion‘Unless Amazon wants to remain a bit-part player in UK grocery, an acquisition would be the likely route’
Amazon’s UK grocery presence amounts to a pimple on an elephant’s backside so, if it wants to grow, a deal would be the obvious option, believes Shore Capital’s Clive Black
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FeaturePull the lever: where are smart retailers finding fresh growth?
From opening new customer segments and sales channels, to expanding overseas and diversifying their offers, Retail Week explores the ways retailers are getting back into growth and highlights some of the biggest success stories so far.
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NewsAmazon Prime Day event set to bring in over £2bn in UK sales
Amazon’s annual Prime Day event is expected to exceed £2bn in UK sales, according to Adobe.
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DataRanking: John Lewis overtakes M&S in customer satisfaction poll
John Lewis has overtaken Marks & Spencer in the latest UK Customer Satisfaction Index (UKCSI), despite M&S impressively maintaining its performance in the face of a cyber attack that shut down online sales
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AnalysisWill Amazon’s doubled Prime Day be a hit or miss with consumers?
For the first time in its history, Amazon is doubling the number of days its running its Prime Day event for, from two to four
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NewsAmazon expands UK grocery offering with GoPuff on-demand tie-up
Amazon has rolled out a rapid delivery partnership with Gopuff, as it continues to expand its UK grocery business.
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Innovation of the WeekInnovation of the Week: Debenhams Group partners with AWS for AI acceleration
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.