Skincare and cosmetics site LizEarle.com has been rated the best online shop and PC World’s deemed the worst in a poll.
Which? executive director Richard Lloyd said: “With household budgets squeezed, it’s no surprise that many more consumers are doing more of their shopping online, with seven out of ten people saying they shop online for cheaper prices.
“But it’s clear some online retailers need to raise their game, with people complaining of delays with deliveries, faulty items and poor stock availability.”
He added: “Although we’ve found many are providing excellent customer service, we want to see the rest not only meeting the minimum fair trading rules but catching up with the best.”