All Multichannel articles – Page 245
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News
EBay expects retailer sales to hit £1bn mark
Online giant eBay expects sales by retailers and other big sellers of product on its site to grow to 1bn.
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News
Octopus wades into e-tail arena
Quirky gift retailer Octopus is to launch its first transactional website this summer in response to customer demand.
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NewsPlay.com expects to grow share despite market woes
Entertainment e-tailer Play.com expects to continue to increase its market share for at least the next five years, despite facing tougher comparatives.
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News
N Brown: Overseas debut drives opportunities
The leading home shopping group has made its first international foray, distributing 20,000 Simply Be catalogues in Germany and opening its websites to overseas shoppers.
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AnalysisNew technology improving multichannel retailers’ delivery service
Poor delivery experiences are still one of customers’ biggest gripes. However, advances in technology and services are making the process run a lot smoother.
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AnalysisChoice channels: Seeing channels as complementary and not competing
For retailers to become truly multichannel they need to ensure that both customers and staff see their different sales channels as complementary and not competing, argues Liz Morrell
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Opinion
Retailers get channel hopping
More than a decade on from when the internet first began to have an impact on retailers’ businesses, the majority of the UK’s biggest and best retailers now have a multichannel presence.
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Analysis
Dotcom incorporated: Integrating the e-tail business
Most retailers launch e-tail operations as standalone departments, but some argue they need to be better integrated with the business. Liz Morrell assesses the benefits
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News
Wickes website tweaks propel internet sales
Wickes’ e-commerce business has increased conversion rates on its website by 10 per cent as a result of introducing a system to test its site content.
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News
N Brown announces board appointments
N Brown has appointed Ivan Fallon as its deputy chairman and brought former news reader Anna Ford on to the board as a non-executive director.
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News
Online retailers lead the way in customer service
Play.com and Amazon have topped a customer satisfaction poll to find which retailers hit the mark when it comes to customer service.
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News
Adili reveals management changes
Ethical fashion e-tailer Adili has disclosed that its creative director and finance director have stepped down from their executive roles.
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News
Asos unveils redesigned site
Asos has relaunched its fashion website with two brand new departments, Kids and Designer, in line with its strategy to become an online department store.
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News
Asda eyes Irish web move to cash in on pound's slump
Grocery giant Asda is investigating opportunities for its online business to take advantage of the boom in cross-border shopping in Northern Ireland.
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AnalysisCustomer Service: Attention to e-tail
Retailers’ websites are increasingly offering consumers advice before they buy. But how good are retailers at replicating in-store product advice online? Joanna Perry finds out
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News
Findel brands under review as home shopping slide continues
Home shopping group Findel has put two of its brands under review as sales at its home shopping division continued to slide, falling 6 per cent in the 44 weeks to February 6.
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News
Richer Sounds buys Empire Direct's online business
Electricals retailer Richer Sounds has bought the website of failed counterpart Empire Direct.
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Analysis
Video: Martha Lane Fox at the Retail Week E-Commerce Summit
Retailers gathered at the Retail Week E-commerce Summit in London on Tuesday to hear Martha Lane Fox discussing the e-commerce lessons she has learnt since the early days of Lastminute.com back in the late 1990s.
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OpinionVideo and mobile will be must-haves for online retail
At yesterday’s Retail Week E-commerce Summit, Martha Lane Fox spoke enthusiastically about the role technology can play in a retail business.
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News
Flying Brands chief executive steps down
Flying Brands has lost its chief executive Tricia Killen, less than a year after she joined the home shopping group.