All Multichannel articles – Page 249
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News
Ocado harnesses SMS to improve customer service and staffing
Ocado has been able to improve its customer service and human resource planning using a text-messaging service integrated with its existing technologies.
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News
Automated Q&A feature drives Zavvi’s online sales
Zavvi has reduced abandonment rates and increased conversion levels on its web site after adding a tool that provides automated customer service.
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News
Woolworths stops selling toys online
Updated: Embattled retailer Woolworths has stopped selling toys online during the key Christmas period, shocking and delighting rivals.
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News
Asda Direct launches digital magazines service
Asda Direct has started selling downloadable online versions of consumer magazines through a “digital newsagent” service.
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News
Sir Tom Hunter will not bid for Flying Brands
Retail billionaire Sir Tom Hunter has dropped his bid to buy multichannel retailer Flying Brands.
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Analysis
Online mystery shop: Signed sealed and delivered
In the current climate the battle for online market share is tougher than ever, so how are retailers’ sites performing in the crucial run-up to Christmas? Charlotte Hardie puts a selection to the test.
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News
Miss Selfridge ups its game online
Miss Selfridge, the Arcadia-owned young-fashion retailer, has relaunched its web site with a host of new features.
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News
John Clare sells slice in social e-tail venture
Former DSGi chief John Clare and advertising guru Lord Saatchi have sold a substantial stake in their social shopping site Myfaveshop.com to take the business forward.
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Opinion
It’s bad but it will get worse
The bold 1.5 percentage point interest rate cut was supposed to help restore consumer confidence.
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News
Mallplace.com: Virtual mall launches with affiliate offer
A virtual mall has launched this week that hopes to become a destination for consumers to browse stores on the web in a similar way to how they would in real life.
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News
Urban Retreat web site plans user reviews
The e-commerce site of beauty brand Urban Retreat is introducing customer ratings and reviews as part of a plan to make the site into a beauty portal.
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News
Tesco Digital tests film download service
Tesco has launched a beta version of a movie and TV download section on its Digital site.
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News
Asos sales and profits soar
Online fashion retailer Asos has once again defied the economic downturn, reporting a jump in pre-tax profits of 68 per cent to 4.1 million for the six months to September 30.
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AnalysisCost cutting: The lean machine
In these cash-strapped times deep and sustainable cost cutting is the name of the game. Charlotte Hardie looks at how retailers can trim the fat without their service suffering.
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OpinionMultichannel needn’t mean every channel
Ordering by phone is a habit. Amazon killed it for books and CDs. Should clothing and general merchandise be any different?
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News
Aldi set to offer cheap holidays on travel site
Discounter Aldi is set to launch a travel website offering customers cheap holidays.
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News
Tesco adds movies and TV to download site
Tesco has added movies and TV shows to its digital download site Tesco Digital.
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News
Lipsy revamps site to push interactivity
Next-owned fashion brand Lipsy last week relaunched its transactional web site to bring it closer to its customers.
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News
Marks & Spencer offers international delivery to online shoppers
Marks & Spencer is offering international delivery for online shoppers as it bids to increase sales at its direct business to 500 million by 2011.
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News
Shop Direct earnings rocket
EBITDA at Shop Direct Group soared 130 per cent to 60.9 million last year.