Marks & Spencer

As the UK’s fifth-largest retailer, Marks & Spencer is undergoing a tumultuous period in its fashion and general merchandise arms, with food remaining the group’s star performer.

MandS crop

Think differently

George MacDonald

Opinion: High time M&S turns up volume on stores' voices

2019-05-28T12:59:00+01:00By

When Marks & Spencer revealed that it is to amp up the voice of its stores, including sharing P&L information with staff, the reaction in the retail industry was bemusement.

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