Marks & Spencer

As the UK’s fifth-largest retailer, Marks & Spencer is undergoing a tumultuous period in its fashion and general merchandise arms, with food remaining the group’s star performer.

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Think differently

Loyalty cards

Analysis: Is your loyalty scheme still relevant?

2018-02-20T06:10:00+00:00By

Loyalty has long been at the heart of retail, but as pressure mounts and competition hots up, retaining existing customers has climbed up the agenda.

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