Marks & Spencer has suspended customer orders through its websites and apps as it battles to address a cyberattack.
Marks & Spencer, which faced difficulties since the start of the week affecting contactless payments and click-and-collect orders, has announced its latest action in response to the incident.
M&S said: “As part of our proactive management of a cyber incident, we have made the decision to pause taking orders via our M&S.com websites and apps. Our product range remains available to browse online. We are truly sorry for this inconvenience. Our stores are open to welcome customers.
“We informed customers on Tuesday that there was no need for them to take any action. That remains the case and if the situation changes, we will let them know.
“Our experienced team – supported by leading cyber experts – is working extremely hard to restart online and app shopping.
“We are incredibly grateful to our customers, colleagues and partners for their understanding and support.”
As of Monday morning (April 28), orders on M&S’ websites and apps were still paused.
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