All Technology articles – Page 46
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Innovation of the WeekInnovation of the Week: Amazon leverages AI to detect damaged goods
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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NewsHolland & Barrett investing in AI to improve operations and customer experience
Holland & Barrett is keen to invest in generative AI and plans to use it on a trial basis.
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NewsAsos head of commercial change quits amid ongoing turmoil
Asos head of commercial change and operations Anthony Benham has quit after 16 years at the online retailer as turmoil at the business continues.
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Opinion‘Facial recognition is everywhere in China and people seem OK with it’
Returning to China, Retail Week analyst Hanna Hua shares her experience of how technology such as facial recognition, payments and robots is transforming shopping. Can such dramatic change be expected in the UK?
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Retail VoiceFour top takeaways for retail leaders from World Retail Congress
The dust has settled on this year’s World Retail Congress in Barcelona, but what were the key themes for leaders? Spencer Stuart’s global retail team takes a look at the key takeaways from one of the most important gatherings for retail leaders
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AnalysisRetail Week turns 35: Special anniversary magazine edition
First established in 1988, Retail Week brings together retail leaders, experts and past editors to reflect on the past 35 years and to explore what the future now holds for the industry. Access your free copy of the magazine here
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Retail VoiceShould more retailers start charging for returns?
Zara, Boohoo and New Look made headlines when they started charging customers for returns, but this isn’t a decision to be taken lightly as James Hepher, lead consultant at Newton Europe, explains
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NewsAmazon partners with 3D platform to create immersive product content
The etail giant has partnered with a 3D visualisation platform for selling partners to display immersive content on their product pages
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NewsLive video shopping boosts Bensons for Beds order value
Bensons for Beds’ average order value online has shot up in the six months following the implementation of live video call shopping.
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AnalysisArtificial intelligence: Should you let ChatGPT redesign your store?
Retailers have been using AI behind the scenes to improve accuracy on technical issues such as forecasting, logistics and more, but should they be thinking about harnessing its creative power too?
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NewsTHG faces push back from shareholders over ‘unjustified’ salary of new CFO
THG will face a shareholder dispute over the “unjustified” salary of new chief financial officer Damian Sanders at its annual general meeting later this month.
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InterviewThe Sosandar sorority: Co-chiefs Julie Lavington and Ali Hall on the power of partnership
Meet Sosandar co-chief executives Julie Lavington and Ali Hall, the former fashion magazine outfit who started the rapidly growing etailer, both in sales and reputation
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Innovation of the WeekInnovation of the Week: H&M invests in materials science company Kintra Fibers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Retail VoiceFour next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic
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NewsFarfetch announces New Guards Group leadership changes
Farfetch has announced a series of leadership changes at luxury brands platform New Guards Group (NGG), which it acquired in 2019, as NGG co-founders Davide De Giglio and Andrea Grilli confirm they will “step down from the business”.
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NewsMarks & Spencer adds more brands online in footwear push
Marks & Spencer has bolstered its online roster of third-party brands as it seeks to gain ground in the footwear category.
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NewsAmazon pays £781m in UK taxes as business grows
Ecommerce giant Amazon paid a total of £781m in direct UK taxes last year as it continued to scale the business across the country.
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AnalysisStrategy spotlight: Five ways Frasers Group aims to elevate its proposition
In 2021/22, Frasers Group’s total sales climbed 32.5% to £4.8bn for the 52 weeks to 24 April, 2022, and it recorded pre-tax profits of £335.6m.
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InterviewQ&A: The Very Group’s Paul Hornby on integrating AI into the digital customer experience
The Very Group is in the midst of a tech transformation and by 2024 it plans to migrate most of its app and website to its new Skyscape platform which will help deliver customer experience changes “more frequently and faster than ever before”
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NewsIkea acquires software provider to speed up online orders
Ikea has bought US-based software brand Made4Net for an undisclosed sum.