All Technology articles – Page 20
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AnalysisHow Alibaba, Boots and Tesco are winning online spend
Global ecommerce sales are expected to rise to £5.21trn in 2025. But to capitalise on this opportunity retailers must adapt to meet shoppers’ changing demands. Here we explore how Alibaba, Boots and Tesco are making online pay.
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InterviewQ&A: Pets at Home CEO Lyssa McGowan on staff restructuring, new stores and digital upgrades
Pets at Home chief executive Lyssa McGowan sits down with Retail Week to discuss what to expect from the retailer’s digital transformation, its 2,500 staff-member consultation, and where it’s at with new stores and personalisation
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NewsShein switches IPO focus to Hong Kong from London
Fast-fashion powerhouse Shein is likely to seek a listing in Hong Kong instead of London.
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InterviewQ&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.
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NewsAldi launches virtual work experience programme
Aldi has launched a virtual work experience programme designed to support young people explore a career in retail.
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FeatureConnected stores: Is this the future of physical retail?
Most online shopping experiences aim to be seamless and convenient with as little faff as possible, so it makes sense that the same would be asked of brick-and-mortar stores
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Innovation of the WeekShopify unveils new AI store builder among raft of tech advancements
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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NewsCo-op to roll out smart electronic shelf labels
Co-op is deploying smart electronic shelf labels across its nearly 2,400 UK stores in place of paper labels.
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Opinion‘In wake of the M&S attack, let’s keep talking about cyber risk, resilience and solutions’
Marks & Spencer boss Stuart Machin revealed this week how much he valued the support and advice of other bosses who had also been targeted by cyber criminals. Such attacks are now all too common now, so let’s ensure the issue remains high on retail’s agenda, says Retail Week editor-in-chief Charlotte Hardie
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NewsEE opens ‘exciting’ experiential store in East Midlands
EE has opened the doors to its newest experience store, making its East Midlands debut.
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InterviewThe Works boss Gavin Peck on new strategies, cyber security and rising crime
On the day that The Works upped its profit guidance off the back of strong trading results, chief executive Gavin Peck spoke to Retail Week about turning the business around, cyber security, and dealing with rising incidents of crime.
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NewsM&S site back online after maintenance shutdown
Marks & Spencer’s website is back online after the BBC reported a service outage on Wednesday evening.
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AnalysisMarks & Spencer boss Machin on cyber attack experience, lessons and action
M&S has just reported a stellar year but hit turbulence after being targeted by cyber-criminals. Chief executive Stuart Machin explains what happened and how he aims to turn disruption to opportunity
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NewsMarks & Spencer in ‘best financial health for 30 years’ but cyber attack cost bites deep
While M&S reported its highest profits in over 15 years, it has also revealed the true cost of the cyber attack which continues to wreak havoc on the retailer.
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NewsNike slashes jobs in technology division
Sportswear giant Nike is laying off a number of employees, according to new reports.
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Innovation of the WeekeBay launches generative AI video tool
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisWhy Holland & Barrett chair Gourlay believes the ‘best is yet to come’
Health and wellbeing retailer Holland & Barrett is in the thick of a transformation that it embarked on two years ago, and its latest results show the hard work is paying off.
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Retail VoiceHow to tackle refund abuse without losing good customers
From identifying issues to implementing interventions, Ravelin’s Laura Smettem takes a look at five ways retailers can reduce refund abuse without pushing customers away
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NewsDior becomes latest retailer to be hit by cyber attack
Luxury fashion house Dior has become the latest retail brand to fall foul of a cyber attack, confirming an unauthorised third party had gained access to its Chinese customer database.
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NewsCo-op promises improved availability as it enters ‘recovery phase’ after cyber attack
Co-op has promised customers they will see better availability by the weekend, as it enters what it called the “recovery phase” following the “malicious third-party cyber attack” which has laid its systems low for weeks.