What every retailer needs to know 


How do retailers win share of wallet when consumer loyalty is hard to get? This podcast guide, in association with Oracle, reveals the secrets to a success.

Inside this guide you will find:

  • Why customer experience matters and what retailers need to do across channels
  • How to create a customer-centric organisation
  • Why the final mile is a key customer experience battleground
  • Which investments will deliver the greatest ROI.

Access The Future of Customer Experience today.