Retail Voice – Page 14
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Retail Voice
Retailing in 2021 and beyond – what stores need to do better
The retail sector may have had a brutal 12 months but the time is right for companies to bounce back and set a new agenda, argues Marcus Fox, group managing director at iD Agile Retail.
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Retail Voice
Retail’s pandemic: reflections on a year since lockdown
It’s been a little over 12 months to the day since the UK entered lockdown. Conrad Digan, independent consultant at Objectivity, looks back at a year unlike any other for the retail industry.
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Retail Voice
Returns: the next evolution in customer-focused ecommerce
With the ecommerce market showing unprecedented growth, retailers cannot afford to overlook the issue of returns, says Jack Williams, chief executive and founder of Selazar.
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Retail Voice
Is your business prepared for the buy now, pay later boom?
Consumer spending habits are changing. But to thrive, businesses need to be resilient and adaptable, says Gary Rohloff, co-founder and managing director of Laybuy
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Retail Voice
What 10,000 European shoppers want from ecommerce in 2021
A new survey reveals many customers will continue to do the majority of their shopping online, even when lockdown comes to an end. Retailers must be ready to adapt to this shift in consumer behaviour, says Arthur Lam, UPS director of marketing for UK, Ireland and the Nordics.
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Retail Voice
Three ways to transform customer experience and drive retail
With elevated levels of online sales here to stay, retailers must adapt to maintain their competitive edge, says David Morton, sales and solutions director at Arvato CRM Solutions UK.
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Retail Voice
The space race – ecommerce boom causes surge in warehouse demand
While people continue to study the fallout of Covid and the post-Brexit era, one fact remains: UK ecommerce is at an all-time high and will only get better, says Jack Williams, chief executive and founder of Selazar.
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Retail Voice
Three strategies retail brands should adopt now for success
Last year will go down as one of the toughest recorded by retailers. But learning from businesses that thrived can help brands plan for success.
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Retail Voice
Rethinking retail: the three trends you need to know
The past 12 months have seen unprecedented changes to the retail scene. Marie McCarthy, regional sales director at Centric Software, outlines three key trends that will define 2021.
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Retail Voice
Why retailers must be switched on to online payment rules in 2021
Retailers must be aware of strict new anti-fraud measures to ensure online transactions run smoothly, says Judy Nguyen, vice-president of network product development and management at American Express.
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Retail Voice
Getting personal is key to ecommerce success
Ecommerce businesses need to personalise the customer experience to boost conversion rates, says product manager at Coveo Andrea Polonioli.
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Retail Voice
Winning hand – how gift cards can boost your brand
With home-working and online shopping now the new normal, Heather Rogers, senior director of ecommerce at Blackhawk Network Europe, believes the gift card market is a huge untapped source of revenue.
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Retail Voice
Will 2021 be the year of social commerce?
The pandemic has forced retailers to rethink the way they engage with consumers. Carl Hutchinson of Summit believes 2021 could be the year when social commerce becomes a dominant force in retail.
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Retail Voice
Dispelling the ‘free and fast’ myth is the first step to a smarter strategy
It’s easy to get caught up in the hyperbole regarding the meteoric rise of ecommerce. But for thousands of independent online retailers, the last 12 months have been a rollercoaster, not a procession.
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Retail Voice
Why Cyprus needs to be on your radar in 2021
With the new UK-EU trade agreement meaning no tariffs or quotas have been introduced following Brexit, Cyprus is a great sourcing destination for the year ahead boasting a fast-developing export trade and a reputation for high quality and competitive pricing.
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Retail Voice
How to empower consumers with frictionless self-service journeys
Retailers today face many challenges. Consumption patterns have changed – and keep on changing – and Covid has only expedited this change process.
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Retail Voice
How fulfilment can be an advantage in 2021
In March 2020, no one knew what to do. Everyone scrambled to adapt, consumers and retailers alike. There was a migration of new customers to the online market, brought there by convenience and a lack of other options.
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Retail Voice
Stay light on your feet – there will be more challenges for retailers in 2021
As we begin to slowly find a way out of the current health crisis, the threat of a financial crisis will soon become front of mind for many consumers and retailers, writes Richard Brassey, director at Barclays Partner Finance
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Retail Voice
Why store footfall control should be a top priority
With managing store footfall more important than ever before, Adam Presdee, service director at GEZE UK, explains how technology can help retailers keep both shoppers and staff safe.
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Retail Voice
Five ways to drive a productive workforce
Like hospitality, the retail sector has been turned on its head as a result of the pandemic, with everything about the way we work irreversibly altered.