All Personalisation & analytics articles
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Chart of the WeekReviews gain weight in AI search closer to purchase, Trustpilot data shows
Customer reviews carry more weight in what AI assistants tell shoppers the closer they get to buying, according to two studies commissioned by Trustpilot.
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NewsIceland adopts AI to set markdowns on short-dated food
Iceland is bringing in AI software to help decide how deep to cut prices on food nearing the end of its shelf life, aiming to reduce waste without sacrificing margin.
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NewsWalmart rules out personalised pricing as AI reshapes retail
Walmartâs chief executive pledged not to use shoppersâ personal data to set prices, as scrutiny of AI-driven pricing grows in Washington.
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OpinionâRetailâs AI opportunity is not task automation but task eliminationâ
AI brings retailers a chance to rethink how work gets done rather than seeking incremental gains, maintains AlixPartnersâ Brian Kalms
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NewsMango rolls out Style Club loyalty programme to UK
Mango has today (September 16) announced that it has expanded its Style Club loyalty programme to six European countries, including the UK.
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NewsThe Entertainer launches digital partnership with THG Commerce
Toy specialist The Entertainer has today (September 16) announced it has appointed THG Commerce as its new digital commerce partner.
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AnalysisHow John Lewis is planning to position itself at the forefront of AI-powered retail experiences
John Lewis is overhauling its digital strategy and said it is now treating AI agents like customers as it unveiled its latest set of retail investments this week.
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InterviewQ&A: Infobip retail specialist discusses why effective communication with consumers builds trust and loyalty
Infobip retail specialist Kim Johal spoke to Retail Week about effective communications, agentic AI, fraudulent messages, and loyalty.
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InterviewQ&A: Particular Audience CEO on the evolution of retail media, search and personalisation
Chief executive says retail media architecture âwonât surviveâ the next five years without adding advanced search and recommendation systems.
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AnalysisHow Boots and Currys are levelling up customer experiences
AccessThe CX Report to discover how leading retailers are using AI to deliver relevant, connected and memorable customer experiences in 2026
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Supplier InsightData: How Gen Z is turning retail into an experience economy
New research from Snapchat and Portas suggests over half of Gen Z prefer in-store shopping over online â here we outline key findings from its latest report
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OpinionâWhen it comes to buying anything more than basics, weâd rather speak to a human than a botâ
Even ChatGPT doesnât offer anything beyond the prompt, making it hard to find the new, inspirational products that one discovers when browsing a physical store, observes Maureen Hinton
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InterviewSAP Engagement Cloud CMO: If your customers are sharing their data, they expect something back
If youâre still sending emails that ignore what your customers bought yesterday, youâre putting their trust on the line, argues SAP Engagement Cloud chief marketing officer Sara Richter.
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Retail VoiceFive trends that will redefine European retail and why retailers canât wait any longer
AI is no longer just a conference topic. Itâs already the operational engine driving Europeâs most competitive retailers
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AnalysisTech: What M&S, New Look and Morrisons are prioritising
Retailers are constantly looking for ways to grow, innovate, and thrive at a time when increasing competition, geopolitical tensions, and low consumer confidence have taken hold.
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NewsBoots to evolve Advantage Card scheme for better personalisation
Boots has further developed its Advantage Card loyalty scheme as customers demand more personalisation.
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AnalysisApp tour: How Asosâ revamped app is helping the fashion giant win back shoppers
Asos reported this morning its underlying profitability had jumped by 50% and that it was making âgood progressâ in its quest to win back customers
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NewsMango launches AI fashion assistant in latest personalisation push
Fashion retailer Mango has announced the launch of a new AI-powered fashion assistant, Mango Stylist.
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Retail VoiceAI adoption: Why retailers canât afford to delay it
From boosting supply chain efficiency to enhancing personalisation, OSF Digitalâs Oana Dereli explores the competitive advantages of AI adoption