All Opinion articles – Page 13
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Opinion
M&S’ Cleo Thompson: ‘Disability matters – let’s stop ignoring it’
It has been cited that there are more clothing lines available for dogs than there are clothes designed for disabled humans. As the world marks International Day of Persons with Disabilities, M&S group head of inclusion and diversity Cleo Thompson asks: “Haven’t we got our priorities wrong somewhere?”
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Opinion
‘Isla’s Inditex legacy is that the business is bigger than him’
Nobody is bigger than the business, it’s often said, and the test of great companies is that they continue to perform when leadership changes.
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Opinion
‘Retailers must rethink their supply chain strategy for the long term’
The supply chain challenges currently facing the retail sector have been well documented, but taking a longer view of the situation is crucial, says Erin Brookes, managing director for European retail and consumer at Alvarez & Marsal.
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Opinion
Katie Bickerstaffe: 'This year, back-to-the-floor means packing online orders for M&S HQ staff'
Over the past 18 months, we have seen five to seven years’ worth of change in this industry, so we’ve had to change, to be bolder, braver, and more committed to reshaping M&S.
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Opinion
‘Store staff are now fulfilment experts, customer service agents and ecomm specialists’
Despite headlines touting the end of bricks-and-mortar retail in the era of ecommerce, earlier this year it was reported that Amazon - one of the world’s biggest retailers – plans to open a department store.
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Opinion
Move of the Week: New Asda chair Lord Rose on hunt for CEO
Lord Stuart Rose’s appointment this week as chair of Asda came as no great surprise.
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Opinion
‘Black Friday will be the first big test of a fragile retail supply chain’
The first Black Friday since the end of lockdown should be cause for celebration among us retailers.
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Opinion
‘Retail has an opportunity to take customer relationships to a whole new level’
With a changing privacy landscape, understanding and connecting with customers in a meaningful, relevant and timely way will depend on retailers having a strong first-party data strategy, and building capability to leverage AI and machine learning to activate that data at scale.
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Opinion
‘Never mind the closures – openings show West End is poised for bounceback’
When the switch was flicked on London’s West End Christmas lights a couple of weeks ago, it symbolised not just the start of peak trading but brighter prospects for the shopping district.
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Opinion
Move of the Week: Perkins to lead In The Style growth journey
Sam Perkins describes himself as being “at my best in highly ambitious, entrepreneurial and collaborative organisations with a strong emphasis on data and technology”.
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Opinion
Sir Dave Lewis: ‘Post-COP26, food sector has unavoidable responsibility to step up climate efforts’
The food retail sector can and must play its part in tackling climate change and reversing the loss of nature, says WWF UK chair Sir Dave Lewis
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Opinion
‘Retailers are encouraging Christmas shoppers back in store with excitement and theatre’
Currys, Kingfisher and Primark are just three of the retailers demonstrating the importance of the store to boosting customer engagement this golden quarter, writes Fran Minogue.
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Opinion
Jo Whitfield: ‘We can’t simply rely on consumers to shop our way out of the climate disaster’
The global response to the pandemic has shown us what we can achieve when the need is great and urgent enough. The response to climate change will require an even greater level of global co-operation.
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Opinion
‘M&S – how Norman and Rowe are turning a great institution into a great business’
The leadership of Marks & Spencer will not rest on pleasing short-term profits but they are proof that their strategy is working, writes George MacDonald
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Opinion
‘Currys’ strangers to friends strategy looks like a recipe for success’
Data has long been mooted as the key to customer loyalty, but Currys intends a personal and personalised strategy to set it apart from its competitors.
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Opinion
Alex Baldock: ‘Pasting on branding over nothing underneath just breeds cynicism’
“Baldock! Branding’s just flower-arranging, right?” The man firing this at me – years ago – was a Harvard professor of marketing, so I suspected a trick question. But it set me thinking.
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Opinion
‘It’s the power of imagination that makes technology deliver brilliantly for customers’
Retailers are still just scratching the surface when it comes to leveraging tech for the benefit of the consumer, writes Danny Emmett, chief operating officer of AO.com.
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Opinion
‘We have a once-in-a-generation opportunity to create an industry with people at its core’
Amidst ongoing pressures facing the retail industry, Chris Brook-Carter from the Retail Trust explains why the charity has launched a new fundraising appeal.
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Opinion
‘Amazon’s Christmas costs warning is bad news – not good – for rivals’
Amazon’s update last week showed that it is not immune to the disruptive forces battering retail at present – but any smugness about the online Goliath’s challenges is missing the point.
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Opinion
Return of the kings: Leahy and Rose to join Norman in some of retail’s biggest roles
The Keynote: Return of the kings – Leahy and Rose to join Norman in some of retail’s biggest roles