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Retail's new KPIs Watch on demand


Join Pandora, L’Occitane and Precisely as they discuss how the new data landscape is helping retailers connect the dots to improved retail performance.

Data-driven decision making is transforming retail. From deeper customer insight to optimising retail operations. But how do successful retailers connect the dots? 

How can business intelligence maximise customer value and increase ROI? And why is the new data landscape redefining established KPIs for physical and online retailing? 

To find out, watch our virtual panel discussion Retail’s new KPIs: How data connectivity is driving retail’s future, in partnership with Precisely (which took place on July 15 2021), on demand whenever you like. 

Our expert panel invited Pandora VP global business intelligence Tom Channing, L’Occitane head of digital and CRM Cherie Amner, and Precisely director of professional services EMEA Alison Holmes to discuss: 

  • Enriched insight – why data is transforming omnichannel customer journeys
  • Intelligent performance – using data insight to power decision making
  • Bottom line – rethinking retail KPIs based on physical and online performance
  • New possibilities – how to get your strategic roadmap right

Meet the panel

Tom Channing, VP global business intelligence, Pandora 

Tom Channing joined Pandora in 2019, where he is responsible for setting the strategic vision for business intelligence to transform the retailer’s data landscape. He is passionate in his belief that insight should be at the centre of decision making and the power of data is infinite if harnessed correctly. Prior to his role at Pandora, he worked in senior management strategic insight and analytics roles at PlayStation and Sony Mobile Communications.  

Cherie Amner, head of digital and CRM, L’Occitane 

Cherie Amner was appointed head of digital and CRM at L’Occitane in January 2020.  Highly analytical, she has a passion for data, customer insight and trend analysis. With 14 years’ experience, five of those years are at director level, she has worked for several leading names within Luxury Fashion & Premium Beauty including Omorovicza Cosmetics, Jo Malone, Jack Wills and Estee Lauder.  

Alison Holmes, director of professional services EMEA, Precisely 

Alison Holmes is thedDirector of professional services for EMEA at Precisely. She leads a global team of consultants and project managers to help retailers (including fellow panelists L’Occitane) to harness data to develop best-in-class customer marketing, optimise channel selection, and better evaluate their competition. Alison has an extensive background in data and analytics within the retail and leisure space. Prior to joining Precisely, she worked for Sainsbury’s and Kuoni Group.