How do retailers win share of wallet when consumer loyalty is hard to get? This podcast guide, in association with Oracle, reveals the secrets to a successful CX strategy.
Inside this report you will find:
- Why customer experience matters and what retailers need to do across channels.
- How to create a customer-centric organisation.
- Why the final mile is a key customer experience battleground.
- Which investments will deliver the greatest ROI.
Access The future of customer experience today.