How do retailers win share of wallet when consumer loyalty is hard to get? This podcast guide, in association with Oracle, reveals the secrets to a successful CX strategy.


Inside this report you will find:

  • Why customer experience matters and what retailers need to do across channels.
  • How to create a customer-centric organisation.
  • Why the final mile is a key customer experience battleground.
  • Which investments will deliver the greatest ROI.

Access The future of customer experience today.