All articles by Megan Robinson – Page 62
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AnalysisWill AI take your retail job?
From stores to warehouses and customer service, the true potential for AI in retail is only just being explored. But what does this mean for the existing workforce?
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AnalysisWhy WHSmith feels the time is right to bring Toys R Us back to the UK high street
Toys R Us was once a staple of the British high street as the go-to shop for all things games, clothes and of course, toys.
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NewsGMB accuses Amazon of ‘dirty tricks’ as it withdraws recognition bid
The GMB union has accused Amazon of “dirty tricks” after it was “forced” to withdraw its bid for recognition.
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NewsPandora poaches new marketing director from Tiffany & Co
Pandora has hired former Tiffany employee Sarah Chenery as its new marketing director for the UK and Ireland.
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NewsHolland & Barrett investing in AI to improve operations and customer experience
Holland & Barrett is keen to invest in generative AI and plans to use it on a trial basis.
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NewsBoots chief financial officer quits after five years
Boots chief financial officer Michael Snape has quit his role after five years, a year after its US parent Walgreens Boots Alliance halted plans to sell the business.
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NewsAmazon partners with 3D platform to create immersive product content
The etail giant has partnered with a 3D visualisation platform for selling partners to display immersive content on their product pages
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NewsAO to recruit 250 customer service staff after raising salaries by 20%
AO is looking to recruit more than 250 people to its customer service team after raising the pay of contact centre agents by over 20% in the past 12 months.
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NewsPepco sales rise as growth strategy progresses
Pepco has reported an increase in sales and revenue as trading remained strong due to its “strong progress against strategic objectives”.
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NewsN Brown profit and revenue decline driven by ‘challenging online market conditions’
N Brown has posted a fall in revenue, which it says reflected “challenging online market conditions” as inflation took its toll on customers and costs.
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NewsRetail sales growth slows as bank holidays fail to get consumers spending
Retail sales increased but sales growth slowed to its “lowest level in six months” as the three bank holidays in May failed to get consumers spending.
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InterviewQ&A: The Very Group’s Paul Hornby on integrating AI into the digital customer experience
The Very Group is in the midst of a tech transformation and by 2024 it plans to migrate most of its app and website to its new Skyscape platform which will help deliver customer experience changes “more frequently and faster than ever before”
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DataMay footfall rises on the back of three bank holidays
Retail footfall in May increased as shoppers took advantage of the three bank holidays last month.
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NewsWHSmith improves profit expectations as momentum continues across travel
WHSmith has further improved its expectations for the full financial year as travel continues to perform well ahead of peak trading season.
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NewsB&M delivers mixed results as profits decline and revenues rise
B&M has reported a dip in profit as well as growth in revenue and its chief executive says it has battled with “major economic headwinds” and “material cost pressures”.
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NewsAmazon to offer warehouse workers term-time only contracts
Amazon is offering warehouse staff who are parents, grandparents or guardians, the option to choose to work in term-time only.
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NewsMango ramps up UK expansion plans with 13 new stores this year
Mango is continuing its expansion plans in the UK and expects to open 13 new stores this year.
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GalleryStore gallery: Lego opens ‘unique’ store at Battersea Power Station
The Lego Group has opened the doors to its new store in Battersea Power Station that pays homage to the community in south London.
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NewsAbercrombie & Fitch raises profit guidance as it delivers strong sales
Abercrombie & Fitch has increased its profit guidance after achieving ‘decade-high’ first-quarter sales.
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NewsCo-op steps up expansion of robotic grocery delivery service
The Co-op is expanding the roll-out of its autonomous grocery delivery service to Wakefield in West Yorkshire.