All articles by Joanne Ellul – Page 3
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AnalysisSecurity staff: The necessary force
The issue of appropriate force against violent customers is a thorny retail issue. Joanne Ellul looks at where store staff should draw the line
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NewsFonehouse hunts new stores as old ones are refitted
Mobile phone retailer Fonehouse is ramping up the roll-out of its new store format as it plans to triple its store count by early next year.
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NewsEverything Everywhere to test stores under own name
Everything Everywhere, the business formed by the merger of T-mobile and Orange, is to pilot stores under its own name in five locations.
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NewsTwo more senior departures from Best Buy Europe
The management shake-up at Best Buy Europe has continued with the departures of two more directors from the electricals retailer, Retail Week has learned.
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NewsJohn Lewis steps up security
John Lewis is to implement high-end security tags beyond its branded fashion products and will extend its use of security tagging earlier in the supply chain.
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AnalysisTalent from the street
Retailers are benefiting by giving the formerly homeless a leg up into work, finds Joanne Ellul
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NewsO2 store managers most at risk due to retail restructure
O2 store managers are most at risk by store closures and the management restructure, according to the Communication Workers Union.
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NewsDune creates IT platform to back expansion plans
Dune aims to have 250 overseas stores within the next three to four years, up from the 150 shops it had previously planned. 50 will be wholly owned stores and the other 200 will be franchises.
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NewsEverything Everywhere to launch contactless payment on mobiles
Retailer and operator Everything Everywhere, the company created from the merger between T-mobile and Orange, will launch a contactless payment service that allows customers to pay on the mobiles by early summer.
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NewsO2 launches own free in-store Wi-fi
O2 is to replace its paid for Wi-fi service in 450 stores by April this year with its own free Wi-fi service.
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NewsDRL increases SEO on customer reviews
Appliance etailer DRL has increased conversions on its site after revealing the content of its customer reviews to search engines.
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NewsMobile Fun to up its reach with more websites
Mobile phone accessories etailer Mobile Fun is to expand further into Europe with the launch of websites in the Netherlands and Spain after notching up a record Christmas.
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NewsAsda to open 22 new phone concessions this year
Asda will open another 22 phone shop concessions this year after a successful trial of two of them in its Manchester Eastlands and Sutton Coldfield superstores.
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NewsPhones 4U outsources IT hardware support for stores
Phones 4U has signed a three-year deal with IT service management company Servo to manage its IT hardware support for all of its UK stores.
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Opinion
The technology behind international trading
Transparency is fundamental to international trading, says Concrete Group’s Tristan Rogers
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NewsApple hits $26.7bn revenue after record iPad sales
Apple has posted a record revenue of $26.74bn (£16.69bn) for the quarter ending December 25, up from $15.7bn (£9.79bn) a year ago.
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NewsO2 to close 40 stores and invest in remainder
Phone retailer and telecomms firm O2 is to close 40 of its 493 stores this year and instead invest in its best performing shops.
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Opinion
Affiliate marketing to boost Warehouse online sales
No digital marketing strategy would be complete without affiliate marketing. For Warehouse, it’s fundamental to maximize sales and expand Warehouse’s reach online.