Jacqueline Gold is the chief executive of Ann Summers. She is responsible for making the Ann Summers family business one of the most profitable private companies in the UK .
Unique products and great service will always be valued by shoppers, says Jacqueline Gold.
September 30 2011
The reality is retail is thriving, and keen young people are driving its success, says Jacqueline Gold
July 29 2011
It’s not just our products customers buy into, but also who we are, says Jacqueline Gold
Invest in product innovation and you can fire up customer demand, says Jacqueline Gold.
Find an innovative way to build a relationship with your customer, says Jacqueline Gold
Spontaneity and innovation should be cherished in retail, says Jacqueline Gold
December 10 2010
Retail must be at the heart of any survey into the nation’s well-being, says Jacqueline Gold
October 8, 2010
Government needs to inspire retailers with tax breaks and incentives, says Jacqueline Gold
August 13, 2010
It’s how we learn from our mistakes and plan accordingly that defines us
June 11, 2010
If politicians can do it, why can’t retail join forces for the greater good, says Jacqueline Gold
April 9, 2010
Loyalty is more about products and service, and less about promotions, says Jacqueline Gold
If we don’t win over the consumer cynics, retail could be in for a tough ride says Jacqueline Gold
The high street’s future looks bland if we let market forces choose our fate, says Jacqueline Gold.
Retailers can use their connections with consumers to help good causes, says Jacqueline Gold
August 28, 2009
Offering products that tap into customers’ passions will earn their loyalty, says Jacqueline Gold
Retailers should make the most of the media circus to raise their profiles, says Jacqueline Gold
May 15, 2009
Even swine flu creates opportunities for canny retailers to tap into, says Jacqueline Gold
I joked in a previous column that some of us might visit our shops in December, hear Wham’s Last Christmas and genuinely wonder whether it might be. I rather wish I hadn’t now.
As long as you clear out any potential turkeys now, the festive season can still be a winner
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