All Innovation & disruption articles – Page 14
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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GalleryStore gallery: McDonald’s unveils first ‘convenience of the future’ branches
McDonald’s has opened new stores in London and the North West offering 11 different ways to order.
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DataData: Three charts that show where retailers are investing tech spend
Retail Week surveyed 50 supply chain, IT and tech professionals for the new Chain Reaction report to understand where they are placing their bets – and the areas they do not see as business-critical.
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Retail VoiceLife on the digital frontier – where it pays to be prepared
Retailers should base their strategy on when – not if – digital disruption will transform their sector, says OC&C’s James George.
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AnalysisThe stores forecast: Five predictions for physical retail’s future
Retail Week’s Stores Week 2022, this year’s edition of our annual event celebrating bricks and mortar, begins today. From Marks & Spencer, Liberty and Rapha to Benefit Cosmetics and Ikea’s real-estate arm Ingka Centres, brands and retailers from across the industry will reveal how they are investing in their store strategies and what they see as the future of stores.
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Report StoreRents, Rates, Reform
Twenty-five leading retailers on the blueprint to solve the industry’s property crisis
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Opinion‘Paltry demand shows rapid delivery may not outlast the pandemic’
Q-commerce was a lifeline for customers and attracted billions from investors during the pandemic, but there are already signs that the delivery app gold rush is slowing down.
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Retail VoiceHow R&D tax relief can help retailers respond to uncertainty
Retailers must innovate to meet the challenges of an uncertain and rapidly changing world. Research and development (R&D) tax relief can help them make the leap, says ForrestBrown’s David North.
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AnalysisFrom Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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AnalysisData: More than half of retail supply chain leaders considered quitting in the past year
Retail Week’s latest report, Chain Reaction, features findings from interviews with retail supply chain and IT executives on their motivations, concerns and aspirations for the sector.
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AnalysisSustainability and savings: the six apps your customers will be downloading in 2022
As more transactions are carried out on mobile devices and consumers seek easier and better ways of living, shopping and saving, Retail Week explores the apps shoppers will be downloading in 2022.
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InterviewInterview: Mike Yorwerth – the tech chief putting digital Sparks into M&S
When Mike Yorwerth joined Marks & Spencer at the start of last year, the retailer had made a definitive switch towards a digital-first model after the Covid pandemic sparked a shopping shift online.
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NewsMarks & Spencer launches spring/summer lines on rental platform Hirestreet
Marks & Spencer has introduced a range of new season womenswear on specialist platform Hirestreet in its latest tie-up with the rental platform.
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NewsGeorge at Asda launches collaboration with Netflix
George at Asda will partner with Netflix to offer a range of fashion and lifestyle products based on the streaming service’s original series.
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AnalysisPushing your purpose, driving diversity and reinventing stores – the best of WRC 2022
Ahold Delhaize, Nike, Ikea and Currys – the big names and key takeaways from WRC 2022
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OpinionLuke Jensen: ‘It’s time to change the 20th-century grocery model’
A radical rethink of the grocery value chain and long-term investment in labour productivity growth are essential. Tinkering at the margin won’t be enough, argues Ocado Solutions chief executive Luke Jensen.
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Retail VoiceWhat shoppers want: More personal, less choice, stronger purpose
Consumer expectations are higher than ever before, but what is it that shoppers really want and how can retailers achieve it? Adobe UK’s marketing director Peter Bell highlights what retailers can do to stand out.
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Opinion‘What is the Web3 phenomenon – and how can retailers benefit?’
As an increasing number of major retailers and brands dip their toes into the metaverse, Web3 expert and Retail Week Live 2022 speaker Evelyn Mora maps out the opportunities for businesses to join the latest digital revolution
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Retail VoiceThe two most important trends influencing fashion retail
Sustainability and digitisation are reshaping the fashion retail industry. Diebold Nixdorf’s Reint Jan Holterman takes a closer look at both transformational forces—and their implications for fashion brands