Consumer habits are changing faster than ever. Little more than a third of Brits expect to shop as they did before in the next 12 months, according to Retail Week’s new report How They’ll Spend It.
Understanding customers and their changing needs will be front of mind for any retail chief, particularly with a recession looming.
Based on our in-depth research, conducted in association with Openpay, here are five ways to engage with customers and increase spend in these challenging times.
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