How the UK’s top multichannel retailers are investing to win consumer spend

Want to get inside the mind of five top UK retailers? Now’s your chance.

Senior directors from Kingfisher, Hotel Chocolat, Seasalt, QVC and Waterstones have revealed their CX strategies for 2021 in an exclusive interview series with Retail Week, covering food, fashion and home.

What does the new consumer look like? How are retailers driving them to spend? And what part does CX play in winning their loyalty? 

This report has the answers. 

Arvato CX report cover

To read the interviews in full, download the report for free today. You’ll also discover:

  • Which technologies to invest in to futureproof digital operations
  • What the future of in-store shopping is going to look like
  • Who the top 30 multichannel retailers are
  • What your customer experience roadmap should look like