Fashion retailer Jigsaw is currently undergoing a five-year turnaround plan, with international store openings lined up in Saudi Arabia, the US and Amsterdam. Its focus is also to make the customer journey as seamless as possible, looking closely at the difference between in-store and online sales.

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Think differently

Michael Jary

Opinion: Improving is not winning in retail


The roll call of failed or struggling retailers is growing: Toys R Us, Maplin, Poundworld, Carpetright, Mothercare, House of Fraser.

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