B&Q is a UK market leader in home improvements, owned by international DIY group Kingfisher. Currently in the midst of a five-year transformation plan, the retailer is taking an 'anthropological' approach to improving the customer experience, by researching the evolving way people live in their homes, and introducing this into concept stores. Focus has also been on building the product range.


Think differently

Black Friday crowd

Black Friday – what retailers should expect this year

2018-11-16T15:17:00+00:00By Sam Webb

Black Friday has transformed UK retail in the run-up to Christmas in recent years.

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