All AO (Appliances Online) articles – Page 3
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Opinion
‘No one wants to hear the pandemic used as an excuse for poor service any more’
This summer of sport has provided endless moments of inspiration for all of us as we start getting back to normality after a difficult year: determination, grit, teamwork, discipline, heart.
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Opinion
‘Climate change will collide with business as usual – retailers need to act now’
The Covid pandemic may finally be starting to cool down, but attention this week has shifted to another crisis that’s threatening to boil over – climate change.
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Be Inspired
What can retailers do to meaningfully support transgender customers and employees?
Pride Month may be over, but the work needed to create real change is not. Retail Week analytical journalist Eleanor Smith asks, if equality isn’t contentious, why are trans identities?
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News
AO plots European expansion as German business rebounds
After returning AO.com’s German arm to profitability, boss John Roberts is eyeing expansion into France, Italy and Spain in the near future.
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News
AO.com back in the black as Covid drives soaring sales and profits
Pureplay electricals specialist AO.com has reported a return to operating profit driven by a surge in sales and EBITDA.
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Retail Navigator Analysis
AO (Overview)
After swinging into the red in the year to end-March 2022 (FY2021), AO has embarked on a streamlining programme, reducing costs to focus on profits rather than overall growth. This has been paying off, with the electricals specialist moving back into the black in FY2022 which management said showed “excellent progress against the plan to pivot the business to focus on profit and cash generation”.
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Retail Navigator Analysis
AO (SWOT)
AO is the online market leader for household appliances in the UK and among the four largest retailers of major household appliances. This will allow it to capitalise on further growth of the sector.
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Retail Navigator Analysis
AO (Strategy)
Talking to Retail Week in August 2022, after weathering one of the “most challenging operating environments” since its inception, boss John Roberts explained how he plans to turn things around by continuing to streamline the business, cutting costs and focusing on profits rather than overall growth. This has seen the retailer stepping back from some areas of the business in order to increase profitability.
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Retail Navigator Analysis
AO (Financials)
AO’s streamlining programme started to show through in the year to end-March 2023 (FY2022), with the electricals specialist moving back into the black at both the operating and pre-tax levels. Refocused entirely on the core UK business, sales fell 16.3% year-on-year to £1,1398.5m as it moved out of non-core channels and loss-making sales.
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Analysis
Analysis: Will the supermarket shop-in-shop resonate now high streets have reopened?
One of the retail phenomena of the past year has been the rise and rise of the supermarket shop-in-shop.
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Opinion
AO’s Danny Emmett: ‘Pitting online and in-store against each other is a false fight’
Great innovators from Henry Ford to Steve Jobs had it right. Don’t just give customers what they ask for, give them what they don’t know they want yet
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News
AO hails ‘outstanding progress’ as sales and profits soar
AO.com has reported strong sales and expects profits for the year to be in line with market consensus after capitalising on “ the challenges and opportunities” presented by the pandemic.
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Opinion
The Keynote: Let’s stop bashing UK retail’s online stars
The Keynote: Let’s stop bashing UK retail’s online stars
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News
Online retailers launch new trade body to champion ecomm cause
Big-name pureplay retailers have formed an industry association to highlight their contribution to UK success and fight their corner – including on tax.
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Analysis
Six steps to re-engage new online shoppers acquired over Christmas
Retailers have won swathes of new online shoppers over the golden quarter. But how can you persuade them to become regular customers? Retail Week puts forward a six-step plan to help your brand.
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News
AO posts record sales rise in Christmas quarter
Electricals etailer AO World has reported a record surge in sales over the Christmas peak period.
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Analysis
Retail Horizon: Winning strategies for stores as non-essential retail reopens
As ‘non-essential’ stores prepare to reopen, pent-up demand from consumers is likely to be high, but which products and retailers stand to gain the most?
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News
AO boss Roberts: ‘It’s a daily fight for product’
AO boss John Roberts has admitted the business is facing a “daily fight” to source electrical products as supply chains adapt with the coronavirus crisis and Britain’s exit from the EU.
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News
AO.com back in the black as sales soar
Pureplay electricals specialist AO.com has reported a profit in the first half of the financial year off the back of “strong” revenue growth and greater customer demand.
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Video
Retail Horizon: AO and Pret on the power of partnerships post-Covid
Leaders from Pret a Manger and AO have revealed why partnerships will be “crucial” to the future strategies of their businesses as they adapt amid the coronavirus pandemic.