All Feature articles
Most recent first.
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FeatureRetail 100 2026 – the industry’s most influential leaders
Discover the 100 power players making the biggest impact in UK retail and see how influence has shifted within the industry
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FeatureHuman resources – How AI has transformed retail work
AI is now well and truly embedded into the way businesses operate, with the use of generative, agentic and AI assistants growing at pace – and human resources is a department where interest is growing.
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FeatureLefties is coming – Inditex’s value fashion brand threatening to shake up UK retail
Lefties is landing on British soil at the end of the month, promising to shake up the retail market with its affordable fashion and homeware ranges.
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FeatureHow LLMs are changing how consumers shop beauty and wellness
How can beauty retailers ensure LLMs recognise them, surface them, and ultimately recommend them to digitally savvy shoppers?
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FeatureHow Ted Baker is rebuilding its high street empire
Ted Baker has had quite the ride on the British high streets during its nearly 40-year reign.
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FeatureHow retailers can get ready for a bigger AI Christmas
AI search has the potential to revolutionise how customers shop this Christmas, but what are shoppers really using it for? And how can retailers ensure they are prepared?
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FeatureIs retail redefining customer service this Christmas?
Retail employment has been shrinking for years, but the picture this Christmas looks different. As UK retailers head into the golden quarter, the story isn’t about fewer staff, it’s about how to keep your customer service at 100% regardless of headcount
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FeatureWhat GLP-1 growth means for this year’s Christmas trading
As weight loss drug use grows across the UK, the shape of Christmas spending is also set to shift. Here we explore the impact of GLP-1s on baskets and how retailers can get ahead
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FeatureHow are food and drink retailers appearing in AI searches?
AI is now what people turn to for midweek meal inspiration. But this sweeping influence across food raises a serious question: how can retailers ensure they’re being surfaced by AI as it crawls the internet for answers?
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FeatureThe future of fashion consumption: Shein, second-hand and squeezed middles
Just like trends, the way people buy fashion is always in flux, but what do the new patterns of consumption tell us about the future of the category?
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FeatureQuince is coming for the UK − how worried should retailers be?
Famed for its $50 cashmere sweaters, viral TikTok hauls and, well, a litany of lawsuits, retailer Quince has turned into an ecommerce sensation since it first launched in the US less than a decade ago.
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FeatureThe future of beauty and wellness: TikTok, science and beautybots
A lot has changed in health and beauty in recent decades, but what do the behaviours of consumers now mean for the category in the long term?
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FeatureMarketing: How AI has transformed advertising and brand storytelling
AI’s role in retail has long been a hidden one; tucked away in supply chains, quietly optimising operations. Now, it’s moving to the front of house, reshaping how retailers attract and keep customers.
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FeatureShein and Temu: can retail ever be the same again?
The ultimate disruptors, Shein and Temu, have built empires on being ultra-cheap, with traditional high street players left to pay the price. Retaliation from new regulators and customs officials is just around the corner, but after changing what Brits think products are worth, will the industry ever go back to normal?
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FeatureGen X: Are mid-career candidates in retail being sidelined in the pursuit of innovation?
Is the retail industry in danger of losing its position as an employer that enables people to progress to their full potential? Some think so…
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FeatureThe future of food and drink consumption: fat jabs, premiumisation and AI
The food and drink industry is hurtling towards yet more change. What should retailers do to prepare?
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FeatureForecasting: How AI has transformed product ranging and stockholding
The days of spreadsheets and educated guesswork are numbered.
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FeatureInside the boardroom: what retail leaders expect in the year ahead
What’s next for retail in 2026? We spoke to the biggest names in British retail to uncover their predictions for the challenges and opportunities ahead.
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FeatureInnovation round-up: Strategic partnerships, AI agents and gamified experiences
The Innovation round-up is our series highlighting retail initiatives that have caught the eye of our team, bringing you new ideas and case studies across technology, sustainability, stores, ecommerce and customer experience. Here we bring you the eight best innovations that caught our attention in the final quarter of 2025.
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FeatureRetail technology: Experts predict tech trends for 2026
What might the new year hold for retail technology? We asked tech experts to share their insights and predictions on what’s to come in 2026