The inside view from retail human resources manager Craig Rowe

What makes your ideal employee?

Someone who is committed, dependable, positive and proactive, and has a genuine willingness to promote Scope’s purpose.

What sets apart working at your company from your competitors?

We have a 40-year tradition on the high street. As our shops are the public face of the charity we continue to make sure they are fully integrated in to our wider campaigning and public engagement work.

How do you strive to retain your staff?

The initial training and development we offer is recognised as one of the best in the sector. We also offer our staff recognised NVQs.

How do you ensure your employees have a good work/life balance?

We set realistic but challenging targets for our teams and always promote the importance of a healthy work/life balance.

Founded The charity in 1952, the first store in 1970

Based North London

Number of staff About 600 store staff and 4,000 volunteers in the retail department

Number of stores 240

Number of days’ leave Between 20 and 27 days

Employee benefits A stakeholder pension scheme, healthcare plan, season ticket loans, childcare vouchers and third-party staff discount

Work ethos Hard work and a professional approach to sales, combined with a passion for making society a better place for disabled people