Myagi’s platform is designed to train and monitor the progress of retailers’ store staff to help improve customer experience and increase sales.

Myagi is a learning and development network for retail employees to share insights and track performance. The start-up’s European vice-president Jean Parker explains more.

Key facts

Founded: 2013

Investment: £1m

Retail partners: Blacks, Ultimate Outdoors, Millets and Toys R Us

Founders: Tom Mcleod and Simon Turner

What it does

Myagi is an employee development start-up that helps retailers track the performance of their staff.

The platform is designed to train and monitor the progress of retailers’ store staff to help increase customer service and sales.

The start-up’s European vice-president, Jean Parker, said: “By building and assessing knowledge, confidence and success we provide retailers with clear performance indicators at individual, store and regional level.”

Myagi distributes content via interactive videos and PDFs and evaluates how well retail teams are implementing their training.

The start-up’s online platform is free for retailers and is accessible across all devices.

What problem it solves

Myagi is learning and development network for retail employees to share insights and track performance

Myagi

Myagi is learning and development network for retail employees to share insights and track performance

The high turnover of staff in bricks-and-mortar stores can make it challenging for retailers to maintain a consistent level of customer service and sales.

Myagi is designed to save time for store managers to get new employees up to speed and monitor the performance of existing staff without negatively impacting the customer experience for shoppers.

Parker says retail partners are “improving individual sales performance and staff retention rates” using the platform.

“Research shows that employees identify learning and development opportunities as the most valuable incentive in the workplace and our platform enables retailers to offer that,” he added.

More information: www.myagi.com