Retail Voice – Page 20
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Retail VoiceUpskilling staff is retailers’ top priority
As shopping habits and consumer expectations change, Aptos asks retailers how they are planning for the store of the future.
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Retail VoiceWhat is ‘purpose’ and is it worth it?
The dictionary definition of ‘purpose’ reads: ‘The reason for which something is done or created, or for which something exists.’
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Retail VoiceCustomers are a disruptive force in retail, so disrupt back
Buying behaviour has changed. Oli Freestone, head of institute at Capita, discusses some of the big shifts and what they mean for retailers looking to win market share.
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Retail VoiceSix ways retailers can thrive on disruption
Retail businesses have always had to deal with flux, but the disruptive nature of change today demands new approaches
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Retail VoiceHow to meet consumers’ multichannel expectations
As shopping preferences move between online and offline towards a mixture of both, JRNI’s John Federman details the best in-store practices to attract the multichannel customer.
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Retail VoiceMagentoLive: three big trends that caught our attention
Last month, Isobar spent a couple of days rubbing shoulders with brands and retailers alike at Magento’s 2019 European event and returned with these key learnings.
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Retail VoiceWhy standing out in ecommerce is the key to survival
To compete effectively in online retail businesses need to think differently in order to accelerate their digital evolution.
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Retail VoiceWhy sustainability is vital for retail competitiveness
With retail’s environmental impact front of mind for consumers and retailers alike, Accenture’s Siobhán Géhin explains why a circular business strategy is key to staying competitive.
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Retail VoiceSmart deliveries: how data will drive CX
With today’s focus on the power of data to transform retail, delivery is one of the key areas for winning competitive advantage and customer hearts and minds.
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Retail VoiceHow to protect against changing online fraud practices
As online payment fraud becomes an increasing problem for retailers, Forter explains how best to safeguard customer accounts.
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Retail VoiceWhy creating communities around shopping centres is good business
Shopping centres wishing to become retail destinations need to capitalise on surrounding land, says intu
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Retail VoiceDigital pureplay retailers lead in global commerce
The very best in international retail are digital natives who are using innovative technology and speedy fulfilment to win new customers globally
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Retail VoiceProviding a multi-sensory experience for your multichannel consumer
How retailers can use events and appointments to optimise the in-store experience
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Retail VoiceHow retailers can prepare for Industry 4.0
As we advance into the fourth industrial revolution, knowing how to take advantage of new technology will be key
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Retail VoiceThe 3% rule that will transform your customer experience
Identifying small but numerous enhancements to your customer experience could help you dominate your market
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Retail VoiceHow to measure satisfaction in the new retail age
Customer satisfaction is key to retaining loyalty and driving revenue, but even in the digital age it’s hard to get a handle on feedback
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Retail VoicePrinciples of persuasion to tap into e-consumer psychology
Four key psychological principles that should be applied to ecommerce marketing to ensure high conversion rates
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Retail VoiceWhat does experience really mean?
Brand and retail consultancy Fitch’s Morgan Holt explains how to break down the concept of ’experience’ into something more usable
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Retail VoiceGreat customer experiences can only be delivered with top-notch operations
NBK Retail founder Natalie Berg explains how repurposed stores hold the keys to unlocking the seamless customer experience
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Retail VoiceHow digitisation can safeguard global trade
As the global market feels the ripple effects of Brexit, trade wars and customs systems roll-outs, AEB International’s managing director Geoff Taylor explains why digitisation is the best strategy for maintaining the global supply chain