All People articles – Page 80
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AnalysisThree ways retailers are fine-tuning customer experience
Ahead of our upcoming Consumer Summit this September, which will see leaders across the sector explore how they are redefining CX strategies, we home in on the shining examples of customer excellence across the sector.
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NewsShop price inflation falls to lowest levels in a year during July
Shop price inflation hit its lowest levels seen all year in July, despite food prices remaining stubbornly high.
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NewsEtsy sellers accuse marketplace of withholding money
Online marketplace Etsy has been accused of withholding money from sellers through its “reserve system”.
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NewsLush paid managers £5m in bonuses after claiming £5m government support
Lush reportedly paid managers almost as much as it claimed in business rates relief in bonuses, despite recording a drop in profits.
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NewsFrasers Group to cut 100 jobs at Manchester office
Frasers Group has put more than 100 jobs at risk of redundancy at its Manchester office as it looks to cut costs.
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Opinion‘The government must end its scapegoating of retailers’
If the government wants to halve inflation by the end of the year, it would be well advised to spend less time criticising retailers and more time listening to them, argues British Retail Consortium chief executive Helen Dickinson
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NewsJohn Lewis makes senior marketing hire to ‘deepen customer relationships’
John Lewis has strengthened its marketing clout with an appointment to lead its newly created customer planning team.
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NewsExclusive: UK consumers to cut back-to-school spend
UK consumers are forecast to cut back on back-to-school spending as the cost-of-living crisis continues to take its toll, according to Deloitte.
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NewsAldi to hire more than 800 store staff before Christmas
Aldi is set to create over 800 roles across the UK as it opens new stores between now and Christmas.
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Retail VoiceMore workers are asking retailers for mental health support – how should the industry respond?
As wellbeing rises to the top of boardroom agendas, Retail Trust’s Chris Brook-Carter questions what the industry is doing to support mental health.
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Analysis‘Out of control’ crime: How are retailers cracking down on criminals?
With new data from the Co-op revealing its stores have seen “record levels” of crime with more than 1,000 incidents per day, we take a look at the techniques retailers are using to crack down on the rise of retail crime
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NewsSuperdry promotes Shaun Packe to chief operating officer
Superdry has promoted from within to replace chief operating officer Silvana Bonello, who stepped down from the role in May this year.
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NewsOcado Solutions boss Luke Jensen to retire
Luke Jensen will be retiring from his role as chief executive of Ocado Solutions and executive director of the board, effective September 30.
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Retail VoiceThree ways to find effective future leaders
With top-tier positions at retailers becoming increasingly complex and challenging to fill, Christof Hirsch explores how retailers can find leaders taking capable of taking on such a role
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NewsCo-op research finds ‘record levels’ of retail crime in stores
Research carried out by the Co-op reveals retail crime in its stores has reached “record levels” this year.
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NewsGap appoints executive who transformed Barbie as CEO
Global fashion group Gap Inc, which also owns brands such as Old Navy and Banana Republic, has named Richard Dickson as its new president and chief executive officer, starting on August 22.
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InterviewQ&A: eBay’s Kirsty Keoghan on how Love Island tie-up is rekindling passion for pre-loved fashion
Retail Week pulls eBay’s global general manager of fashion Kirsty Keoghan for a chat about the impact of the Love Island partnership, the steps retailers can take to become more sustainable and being the “OG of selling pre-loved fashion”.
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NewsDobbies names David Robinson as new CEO
Dobbies Garden Centres has appointed David Robinson as its new chief executive.
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NewsSuperdrug adds new accessibility features to website
Superdrug has introduced new accessibility features on its website to make it more inclusive and accessible for people with disabilities.
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NewsJohn Lewis downsizes head office space as it relocates
The John Lewis Partnership is to halve the size of its headquarters after securing new premises in central London.