Ocado is and online grocer and technology group. In 2019, Ocado Retail struck a landmark £750m deal with Marks & Spencer to turn its retail business into a joint venture. Via Ocado Solutions, the comapny has sought to sell its services to international partners including US giant Kroger and Japanese powerhouse Aeon. Retail Week provides news, analysis, features and opinion about Ocado and the grocery sector.
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average
After nearly two weeks of gathering speculation and reports of an increasingly bitter boardroom battle, Ocado has today laid out its succession plans for chief executive Tim Steiner.
Ocado has set out plans for what it called the “next phase of its long-term leadership transition” following weeks of media speculation over the future of chief executive Tim Steiner.
Several of Ocado’s top 10 investors have written to the board in support of boss Tim Steiner after others aimed to push him out
Further pressure has been heaped on Ocado’s board to find a new chief executive to replace founder Tim Steiner, with shareholders pushing for his removal, according to reports.
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